Despite everyone on the staff being really pleasant, Iu2019ve been very disappointed by my experience with this office. I accidentally came in a day early for my appointment. But while I was there, I asked if there was any new patient paperwork I could fill...
Read MoreDespite everyone on the staff being really pleasant, Iu2019ve been very disappointed by my experience with this office. I accidentally came in a day early for my appointment. But while I was there, I asked if there was any new patient paperwork I could fill out. The receptionist said she wasnu2019t able to pull up my paperwork until right before my appointment. I came in the next day for my 8 AM appointment on time. It took 20 minutes for me to be called up to then fill out six forms of paperwork. by the time I was finished and was called back for my cleaning appointment, it was 845.nnAfter x-rays and the hygienist checking my gums, it was 9 AM. Then the dentist came in, Dr. Williams, and she was lovely. After she reviewed my x-rays and talked about my treatment plan, the assistant came back and said that they would not be able to do my clean that day and as a new patient getting a same day cleaning was not guaranteed.nnThat was the first time that was ever mentioned to me. If that is the policy, that should be mentioned upfront when youu2019re initially booking your appointment. By the time I got out of there and settled up I had been there for two hours with only x-rays having been completed.nnIu2019ve had to move around a lot in life and Iu2019ve had a lot of dentist. But I have never experienced anything like this. I decided to then go to a different dentist. After multiple calls and voicemail messages and which I couldnu2019t find anyone who I could talk to about transferring my x-rays, I finally had to drive down to the office in person. The receptionist told me they did that they do not keep any of the files on hand at the office and that would require a ticket to be submitted tothe corporate office. It would take another week and a half for my x-rays to be sent to my new office.nnAgain, Iu2019ve been through this process unfortunately too many times and Iu2019ve never experienced anything like this. it is hard to tell how much this is to corporate policies or the inefficiencies of how this particular office run.
Wheelchair accessible entrance 
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