Updated Review 8-17-16: I have continued to return to this office because of the convenience of location and appointment availability. It took a while and I continue to see some admin staff turnover, but overall the office has improved. I was recently...
Read MoreUpdated Review 8-17-16: I have continued to return to this office because of the convenience of location and appointment availability. It took a while and I continue to see some admin staff turnover, but overall the office has improved. I was recently part of an auto accident and I can't praise their rehab portion of the practice enough. Brian from administration is awesome, Dr. Finson is the only chiropractor to successfully adjust my back, and Sean is one of the best massage therapists for back/neck pain I've ever seen, Colleen is as well though I didn't see her as much. The medical staff on the other side have changed a lot since when I first was a patient - I was always happy with the doctors and nurses I saw so I was nervous, but the new medical staff have been just as responsive/helpful.
Updated Review 2-22-16: The staff from this location has had some turn-around from what I understand and Michael, the office manager, did put forth an effort to resolve the issue. The new in-take person was friendly and they now have a privacy wall where they take your vitals. When I last went for allergy drops I noticed paper questionnaires asking for patient feedback which is definitely a start in the right direction. As I said, I didn't have any issues with the medical staff and I'll continue to use them because they are incredibly convenient with their location and providing the allergy drops I've been prescribed. This is an example of the office staff being reactive rather than proactive but I'm hopeful that their new efforts can turn it around. I'll update as I continue to see progress.
Thank you for your response.
Original Review: This one star is for the office staff - I have never experienced such a dysfunctional group of office staff as I have in this downtown office. I once ordered allergy drops, was called and told I could pick them up, went in to pick them up, then was told they weren't there, then was called on my drive back home and told that they were there - they just couldn't find them. So I had to go back into the office the next day - they gave me some vouchers in an attempt to make up for it, which would be nice if it was a pizza joint, but not a medical facility. As an office administrator myself (not in the medical field) I understand that a day can get hectic and things can get lost in the shuffle, but with this place it was just one bad experience after another. They're nice, yeah, I'll give them that.
If you want to get lab results, you'll have to call a minimum of 7 times. I've had to do that on two occasions until I finally gave in an asked the scheduling person to help me get a hold of the office staff because the person at extension 112 in charge of getting patients their lab results doesn't answer or return calls.
The physician I started with at this location is no longer there, I liked her a lot. I've seen a couple of the other ones there and they are alright.
I can't speak for the rehab part of this practice.
If you want an office that cares about you, or even just answers the phone, find another place.
Wheelchair accessible entrance 
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