Changing from previous 5 star rating to a 1 star after my past couple of visits over the last 4-6ish weeks. Always had a good time here over the past year of frequent visits. So my visits about 6 weeks ago,...
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Changing from previous 5 star rating to a 1 star after my past couple of visits over the last 4-6ish weeks. Always had a good time here over the past year of frequent visits. So my visits about 6 weeks ago, went alright. However, my room was not just dirty, but trashed. Cig butts, wrappers, visible smears on wall. TVs all seem to have missing buttons and angled to where you can't even really see them (if they do even work). I used the provided sheet and cases and use my towel on the bed mat. Left with probably two dozen bug bites (I'm extra allergic and swell up on just 1 and I had two dozen) all on my which was against the covered bed mat. Not even sure what it ever wws that bit me so many times. They lasted at least a week, we're very irritating, and made the that week miserable. Relied on many antiinflammatories, allergy meds , aloe, witch hazel, and topical cooling benadryl. The worst part, upon checking out of that visit with the assistant manager who usually works the front desk during 1st shift. White dude with a little chub to him, black hair-rudely informed me that my driver's License was simply .... Missing. Had ME go ask his workers what could have happened to it, all while doing nothing and just assuring me it wasn't his fault. I left my number with him, and left without my ID that day. (Which I had just gotten that week after getting my wallet with my SS and I'd stolen, made it complicating to get). Anyhow, I get a text a week later from a maitnence employee, saying my ID was brought back by a man who surely was expecting to get his but ended up with mine. (He was an older man in 60s vs me who is 23) I was told I had to come pick it up even though I live over an hour away and asked if it could bee mailed, even offered to send an envelope with the postage already on it....but nope. So I drive up there and got it, thought I'd stay for a. Little bit while I was up there it went OK. Left. And just last week after not going for a month or so, went and got a room. When I first arrived, the front desk at night was sleeping. I rang bell, best on glass. Went back to my car. Came back in. Tried it all over again. Took me probably 15 minimin to wake him up. Which I've never not once been snarky, unpleasant , or anything like that. However, I fell asleep. That same daytime assistant dude, knocked on my door and instantly uses his keys to enter even though I responded with "yeahh?" And I'm naked of course. All to tell me it was time to check out. I gathered my things and did so after about 15 minutes of that happening. He was really short with me, and told me the next time I come there will "probably" be a late fee on my account because I took 15 mins to get to the front. Something that isn't any policy or anything posted, or mentioned ever, not even other times when I stayed a whole 24 hours without renewal or ever being asked to leave. But just that guy barked that at me, like it was such a horrible thing ggfor him to have to walk back to my quiet room just a locker room away from the front desk. Mind you. NOT ONCE...was I ever apologized to for the ID thing, I never made a fuss about it, or demanded anything for my major inconvenience due to their mess up. And now I'm a good loyal guest, who cleans up and litterally brings Clorox wipes and leaves my room cleaner than when I got there. Never made any request or bothered anyone, or hardly left my room but for a shower or a vending machine stop. And I'm suddenly being treated foul and feeling very unwelcome and offended. Especially by the assistant manager who couldn't even call me when my ID was dropped off, and had a maitnence person text me daysss after on the matter. Therefore, if I ever return it'll be a good while. I could care less about the late fee BS he pulled out of nowhere even though the rooms are far overpriced for having to clean them yourself, clear your own bed, have people disrespect your privacy by barging in with the master key. All I would have appreciated was an apology for the mistake