Overall, very good, got my mom's questions answered, very clean and warm. Dr.'s manner and speech and tone just about perfect. M.A. very pleasant of demeanor, but could modulate voice better (speak more slowly, less loudly, and face the patient directly). She spoke loudly but...
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Overall, very good, got my mom's questions answered, very clean and warm. Dr.'s manner and speech and tone just about perfect. M.A. very pleasant of demeanor, but could modulate voice better (speak more slowly, less loudly, and face the patient directly). She spoke loudly but TO the computer screen, facing away from my mom, and thus missed speech and digital/manual cues. Slow down slightly, and turn and face the patient. I know it's tough and done multiple times a day!