@LA Fitness Corporate Leaders: I have lived in various cities in Ohio (Dayton/Beavercreek club, Toledo/ Maumee Club, and Cleveland/ Avon Lake Club). While living in Cleveland, the Avon Lake LA Fitness was my club of choice, and by far my favorite of all clubs that...
Read More@LA Fitness Corporate Leaders: I have lived in various cities in Ohio (Dayton/Beavercreek club, Toledo/ Maumee Club, and Cleveland/ Avon Lake Club). While living in Cleveland, the Avon Lake LA Fitness was my club of choice, and by far my favorite of all clubs that I attended in the cities wherein I have lived. In September of 2024, I returned home to Columbus, thus returning to the Goodale location, the same location that I frequented in 2020 before moving away. When I returned to Columbus, I noticed an unfavorable decline in the Goodale Club (e.g., lack of cleanliness, grotesque smells in the locker rooms, and most of all broken and dilapidated equipment. In September, all of the Stair Master machines, except one, were broken, and other popular machines were defunct. I pondered making other LA Fitness locations (Graceland, Hilliard, or Reynoldsburg) my primary club; however, Goodale was most convenient for my present residence. Within the last month or so, I noticed that the foul smell in the locker room was gone. The club has been conspicuously cleaner, and the Stair Master (SM) machines that had long been inoperable wer repaired. To date, only one SM is missing as the place where it was formerly stationed is empty, leading me to believe that it is being repaired or replaced. Change takes time; however, the noticeable changes that have taken place to date are noticed and greatly appreciated. I admonish corporate bosses to give whoever the new General Manager is every resources needed to restore the LA Fitness Club @ Goodale to its former grandeur. How do I know that there is new leadership? The improvement in the club shows and when I inquired, I was told that a new GM was in place. The LA Fitness Club @ Goodale is far from perfect; however, the five star rating is awarded because of ardent strides that have been made to improve a club that has been in what we in the leadership ranks call "organizational atrophy." To whomever has taken the helm of leadership, "good job" and "keep up the good work." Your leadership is making a difference and I hope to meet him or her very soon. I have been told by a Club Manager @LA Fitness (Avon Lake) that the Goodale location is the busiest in the State. Corporate leadership @ LA Fitness, be sure to give the Club resources needed to solidify its position as the most frequented club in Ohio. I only hope that this exhaustive review will be used by corporate leaders in training and developing club leaders. To write this exhaustive rating that is favorable should speak volumes, as most customers are more likely to post negative reviews when something has gone awry, than to craft one that is immensely positive. As a scholar practitioner, I coined a phrase in 2018, "Managers manage people: Leaders Manage Relationships" (D.C. Scott, 2018). #changemanagement #intentionalleadership #managerelationships
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