It is unfortunate that I have to leave a bad review because my therapist Imani is actually really good. However, unfortunately, administratively this business is unprofessional. It’s also disappointing because this is a black owned business and I really wanted to support it, but it’s...
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It is unfortunate that I have to leave a bad review because my therapist Imani is actually really good. However, unfortunately, administratively this business is unprofessional. It’s also disappointing because this is a black owned business and I really wanted to support it, but it’s just too unprofessional and emotionally draining - which is super counterintuitive.With my insurance, I have a copay of $27 after each session (I had sessions biweekly), and the invoice I always receive says payment isn’t due for 3-4 weeks after each session. However, they call and email and pester you right after your session like a bill collector over money that isn’t due for another month. I have never missed nor been late on a payment, so they know that they will get their money as they always have since I started sessions in 2022. Yet, last month, the night before my grandmother’s funeral (which they were aware of) they thought it was appropriate to reach out to me and ask me for $27 that wasn’t due for another month. What type of counseling service does that knowing someone is grieving smh. Then again today, I was emailed about paying for a session that I just had. Then to top it off, going on 8pm tonight, that email was followed up with a call asking if I got the email that was sent 30 minutes prior and demanding the $27 that isn’t due until January 21st. It is January 2nd. Like why? Since when is it appropriate to email and call clients late at night about a bill that isn’t due for 3 weeks and with no other outstanding payments due? Sally Mae doesn’t even do that! Ms. Bowman sent me an email saying that, although the invoice says the due date isn’t for another 3-4 weeks, they have a “policy that copays must be paid on the same day.” Yet this wasn’t ever communicated to me. Again, unprofessional. What is the point of sending an invoice with a due date of 3-4 weeks out if you will just demand that we pay the same day we have a session? Shouldn’t the invoice due date just be the same date as the session??? The math ain’t mathing. To treat your consistent and paying customers like thieves is mindblowing (and note again that I’ve been a client since 2022). They know what I do for a living and that I have the money, and if I wanted to I could pay for the rest of the years’ sessions up front, yet the harassment continues. I communicated to them before to please not harass me about such a small amount of money that they know I’m going to pay even before the due date because I always have (I typically pay at least 1-2 weeks before it’s due). What do they do? Up the anty and email and call late at night on a weeknight knowing people are preparing for bed and work in the morning. This shows a complete disregard of the time and inconsideration of peoples feelings - not something one would expect from a counseling service, right?There was also a time when she charged my card over $200 without warning or communication and without first contacting me or my insurance to figure out what was going on (she did return all the money upon my request, but I can imagine how that could affect someone who doesn’t have the funds in their account and wasn’t anticipating such a large charge). Come to find out, Ms. Bowman didn’t complete the necessary paperwork with my insurance as needed for my sessions to be properly processed by my insurance (that should have been a sign). At this point, I will need therapy sessions just for having to deal with all of this smh.If you don’t want to deal with unprofessionalism and to be made to feel like a thief by the very people that are supposed to show you kindness and support, please look elsewhere as there are plenty of other counseling services in the area that I’m sure will not treat their clients this way. I’m certain nobody wants to be treated or made to feel the way this business made me feel while grieving a loss, it’s literally contradictory to what they should be doing. Best of luck on your search for counseling/therapy, but it may be better to check out other options first before opting to come here.