Terrible Experience with Dr. Ramon Colina's Billing Office*I had an extremely frustrating experience with Dr. Ramon Colina's office regarding my annual healthcare check-up. During my annual healthcare check-up, my family Dr. ordered several tests for me, including a colonoscopy. Prior to the procedure, I confirmed...
Read MoreTerrible Experience with Dr. Ramon Colina's Billing Office*I had an extremely frustrating experience with Dr. Ramon Colina's office regarding my annual healthcare check-up. During my annual healthcare check-up, my family Dr. ordered several tests for me, including a colonoscopy. Prior to the procedure, I confirmed with my insurance company that it would be covered since I hadn't had this check-up for five years.During the consultation with office members and also before the procedure, I was asked couple of times if I had any symptoms I clearly stated that it was just an annual check-up and I had no any symptoms. Despite this, right after the procedure the doctor told me that I am very healthy and don’t need to come back for 10 years on 2/9/2024. But I started receiving bills over $300 from the hospital. Upon contacting my insurance company, I was informed that the doctor’s billing office had sent the wrong code—diagnostic instead of preventive—resulting in the insurance not covering the procedure.The insurance company reached out to Dr.’s billing office multiple times to correct the coding mistake, but they keep sending the wrong code. Due to this continued error, I had to file an appeal with my insurance company by using their form, as instructed. To make matters worse, the doctor's billing office sent the bill to a collection agency. After explaining my situation to the collection agency, they disputed the case on my behalf.It's incredibly disappointing and unacceptable that Dr.’s billing office cannot distinguish between preventive and diagnostic codes, especially for a routine annual check-up. Their repeated mistakes have caused me significant stress and inconvenience, and I am now consulting my legal service to resolve this matter. The billing office has incompetence and poor handling of billing and insurance matters which I never have this kind of experience before for any annual check-up.
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