Beware of predatory billing practices!!! We were overcharged by $1,000 for our daughter’s 5 minute eye procedure. They charged us our full deductible($1,000), even though our insurance plan clearly stated there was no deductible required for outpatient procedures.
We showed the details of our insurance plan...
Read MoreBeware of predatory billing practices!!! We were overcharged by $1,000 for our daughter’s 5 minute eye procedure. They charged us our full deductible($1,000), even though our insurance plan clearly stated there was no deductible required for outpatient procedures.
We showed the details of our insurance plan to the receptionist when they tried to overcharge us. She told us she would call the insurance company to find out, but clearly didn’t because she cane back 1 minute later and made us pay $1,200 in order for them to perform the procedure for our 1 year old daughter. It was very stressful and we did not want to delay our daughter’s procedure so we paid the amount they requested.
After the procedure, we called our insurance company and they confirmed we were overcharged. The rep from the insurance company called the office and the office then issued us a refund. The receptionist we dealt with acted disgruntled about issuing the refund and at the end of the call said “I’m glad we were able to help you out”, even though they overcharged us in the first place.
I am wondering how many other people they have overcharged. The medical staff was great but the front office and billing was a nightmare!
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