I've been going here since I was a baby because Dr. Denise Arcand's father (Dr. Alfred Arcand) was my grandfathers cousin. I had ZERO problems until she took over and he retired! When I was in the hospital after having my son, Dr. Denise...
Read MoreI've been going here since I was a baby because Dr. Denise Arcand's father (Dr. Alfred Arcand) was my grandfathers cousin. I had ZERO problems until she took over and he retired! When I was in the hospital after having my son, Dr. Denise made one AWKWARD visit. Barely said anything, and then bounced. The only reason I've dealt with them being my son's primary care for the last three years is because the other tending Nurse Practitioners are fantastic. I love Robin, and the other man who's seen my son (only twice and I can't remember his name).
My Biggest complaint? They don't open until 9- then they take a lunch from 12:00-1:30 but they don't ANSWER THE PHONE from 11:30-1:30! A two hour lunch break?! that's BULLSHIT. There's 3 secretaries! Why can't they alternate their lunch and answer the phone?!
If you try to call between 9am and 11:30- good luck. The phones WILL be busy. If you get through after 1:30 you will more than likely be told there are no openings this late in the day. Well thanks, I've been TRYING to get in touch all day! This happened once after my infant son ran a 104 fever on a sunday and spent the night in the hospital. I was told to follow up with my pediatrician in the morning. When I finally got in touch with them around 2pm, they told me there were no openings - and then had the nerve to tell me to relax!! Relax?! My infant was hospitalized and stuck with a needle several times because of his 104 fever and I've had no sleep because I've been trying to get in touch with you all day and you want me to relax?! The women in the office that you speak to are entirely RUDE. One of them NEVER looks up from the computer to actually look at you! The woman on the "Answering service" is the worst of them all.
So please, let me know when you're office starts running a little smoother. I would love for my son to continue to see Robin, but i'll gladly tell the rest of your staff where to go on my next visit.
Oh wait- there won't be one. You just lost a patient of 27 years. PHENOMENAL job.
Wheelchair accessible entrance 
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