I have been a patient at Doctors of Internal Medicine for approximately the past seven years. My provider is Danielle Heck, AGPCNP-BC, MSN. I have seen her for many issues over the years and with each and every visit, I feel heard and understood and...
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I have been a patient at Doctors of Internal Medicine for approximately the past seven years. My provider is Danielle Heck, AGPCNP-BC, MSN. I have seen her for many issues over the years and with each and every visit, I feel heard and understood and moreover treated well. She is extremely thorough, she listens, is highly knowledgeable, she takes time to explain issues, if needed, and truly cares about you. I have never once felt like a number or treated with anything but compassion and respect. Being a longtime patient, I feel I have been able to view all areas of the practice. The ease of making an appointment - even if it’s a Monday morning and their phones are busy - they are efficient. This past week after being on hold, Bianca (hope I spelled that correctly) connected with me and when I accidentally ended the call, she called me back immediately. The follow through was very kind. Some offices would not have cared. The front desk is the most efficient group of people and when you leave, the back office staff and process is just as efficient. Billing has never once been an issue. Their lab is incredible. Not one other office can stick me once, but their lab techs are kind and very skilled with my difficult veins. Being a patient before the pandemic, I have watched the office respond to Covid and they were on top of things from the beginning. It is truly the most well-managed and patient-centered medical practice I have ever seen. I am so thankful to be a patient of Danielle’s. If you are reading this and are looking for a PCP or to get established with a group, I highly recommend Danielle and Doctors of Internal Medicine.