I don’t want to leave a bad review, but I’ve now waited more than 90 days for a refund that the office promised.
-Early 2024: I was in‑network and had dental work done with no issues.
-November 2024: I scheduled additional treatment. After the procedure, I was told—only then—that their office no longer accepts...
Read More
I don’t want to leave a bad review, but I’ve now waited more than 90 days for a refund that the office promised.
-Early 2024: I was in‑network and had dental work done with no issues.
-November 2024: I scheduled additional treatment. After the procedure, I was told—only then—that their office no longer accepts my insurance, and I needed to pay part of the bill myself. Because insurance should be verified beforehand, I objected. My insurer paid Dent 1st directly, and the matter was settled.
-December 17, 2024: Trusting the office, and it's the end of the year and too late to find another dentist, I went ahead with more treatment, paid out of pocket, and was assured I’d be reimbursed for the difference once insurance cleared.
-January 17, 2025: My insurer paid Dent 1st. Since then, I’ve visited the office four times. I've spoken to Ms. Terri several times, and confirmed a refund was due and I would receive a check.
-April 1, 2025: My last visit. Again, I was told the check should arrive by next Thursday, and to call if it didn’t. I called, and Ms. Terri was out but returned my call the next day. She implied that the check had been mailed, and she said needed to determine if the check had been cashed. She said she would stop payment and reissue the check. I asked if I could pick it up? She agreed and said she would call me back. I never got a call back.
I like Dr Bown, and dental tech Claudia. They’ve always been professional. But waiting months for a straightforward reimbursement is unreasonable. I'm of the mindset that Ms. Terri just doesn't care and refuses to make this a priority. This is just a matter of following up to see that the customer has been made whole. That has not happened....still waiting to be reimbursed.