My daughter has attended this daycare since she was born, and we never had any major issues until about three weeks ago. In that time, things have quickly gone downhill. Over the last three weeks the staff labeled my daughter as "violent" and claimed...
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My daughter has attended this daycare since she was born, and we never had any major issues until about three weeks ago. In that time, things have quickly gone downhill. Over the last three weeks the staff labeled my daughter as "violent" and claimed they couldn’t handle her, even though she's a freshly three year old toddler going through a normal phase of testing limits. Instead of approaching the situation with patience and professionalism, they isolated her from her peers and began finding excuses to push her out of the daycare.
One of the most troubling aspects was how they would isolate her in an *infant crib* as a way to "contain" her and supposedly protect the other children. She was kept in the crib for 30-45 minutes at a time, crying, screaming, and spitting, but what else would you expect from a toddler who feels she's being imprisoned and excluded from her class? This is, in my view, emotional abuse, and no child should be treated this way, especially in a daycare that is supposed to provide a nurturing environment.
Despite this, her father, grandmother, and I tried to work with the teachers and staff to address the situation in real time. I have spoken to the staff and offered to come into the classroom and assist the teachers/ observe my daughter. Instead of allowing us to come to the school, and help integrate her back into the class, after throwing a tantrum, we were told “nope she needs to go home”. It was clear they had no interest in supporting us or our child. Instead, they seemed focused on dealing only with children who are easier to manage.
Today, I decided to show up unexpectedly to the daycare, just to see how things were going. After all, usually around 10am I receive a call to pick up my daughter because she has misbehaved somehow. I decided to come in at 9:00 and I planned to stay all day if I needed to. At 10:00 they asked me to leave to "see how she acts" without me around. I told them I would leave for an hour and be right back before lunch. Reluctantly, I went to a nearby store because I had a gut feeling something would happen.
Not even 20 minutes later, I was called back because she had thrown a tantrum about not wanting to clean up. They then suggested that if I picked her up and didn't bring her back for the rest of the week, they wouldn't charge me. I had only been gone for 20 minutes! It was clear to me then that they couldn't wait for me to leave-they just wanted her out. I knew in my heart I should have stayed, and this whole experience has only confirmed that they had no intention of helping her adjust.
The entire situation has caused me so much stress and anxiety-l've cried multiple times over how my daughter has been treated, and the lack of compassion from the staff has been heartbreaking. This particular woman apart of the front desk staff has always been rude and dismissive, and now after seeing all the reviews regarding the racism and unprofessionalism in this center, it all makes sense.
In the end, we made the decision to withdraw her, but it felt like the daycare was forcing our hand all along.
If you've made it this far, l'm sure l've missed other things that have gone on, but I want to make one thing clear-l'm a parent who takes full accountability for my child's behavior, and I would never excuse extreme or inappropriate behavior. That said, my daughter is a normal toddler, and until the last three weeks, she had no behavioral issues in any other public setting (church, playground, etc)—ONLY at this school has there been issues.
We're starting her at a new school next week, and after talking with them about what has happened here, they agreed that the treatment she received was unacceptable. They have assured me that my daughter will have a better experience, and I truly look forward to her starting fresh. I now see leaving this daycare as a blessing, and I'm hopeful for a more positive experience moving forward