Reviews (910) 347-3010 Call Direction Website Photos About
Call Direction Website Reviews

About

Carolina Psychological Health Services is a trusted mental health clinic in Jacksonville, NC, providing compassionate and comprehensive care to individuals, couples, and families. Our team of experienced psychologists, counselors, nurse practitioners, psychiatrists, psychotherapists, and social workers are dedicated to helping you achieve optimal mental wellness. We offer a range of services, including individual and group therapy, couples counseling, and psychiatric evaluations. Our mental health professionals work closely with you to develop personalized treatment plans that address your unique needs and goals. At Carolina Psychological Health Services, we believe that everyone deserves access to quality mental health care. That's why we strive to create a safe, supportive, and non-judgmental environment for all our clients. Whether you're struggling with anxiety, depression, trauma, or other mental health concerns, we're here to support you every step of the way. Contact us today to schedule an appointment and take the first step towards a healthier, happier you.

Carolina Psychological Health Services Review Summary

The summary was generated by AI, based on reviews.

Carolina Psychological Health Services provides compassionate and professional mental health care, with therapists who take the time to understand clients' unique needs and develop personalized treatment plans.

Review Rating Chart

Google: 4.9/5

Healthgrades: 4.8/5

RateMDs: 4.7/5

Zocdoc: 4.6/5

Vitals: 4.5/5

Initializing review summary...

Reviews & Ratings

Leave a Review
2.8
(49 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
No Name
No Name -Local Guide
a month ago
The staff here that I encountered, the psychologist Dr. Brown who prescibes meds, the male nurse Robert that prescribes meds, the therapist Regina, all seemed short and uncaring. I felt uncomfortable getting service here. It was one of the worst places I have ever...Read More
Tania Portney
Tania Portney -Local Guide
a month ago
allison whitworth
allison whitworth
5 months ago
This place has gone waaaay downhill. I wouldn’t recommend you or your loved ones visiting this facility. They don’t care about mental health, they only care about money. The girls who schedule appointments aren’t competent enough to schedule you with a provider that fits your...Read More
S T
S T -Local Guide
6 months ago
Had an appointment for 1030 to see Dr. K for a pediatric behavior evaluation. Arrived at the time they told me to arrive and waited in the waiting room with 3 kids for over an hour. After waiting for around 45 minutes, I got...Read More
Emilee Welcher
Emilee Welcher
9 months ago
I had my initial intake with Dr. Cross who is absolutely amazing and very understanding. She told me to follow up with the office after 2 weeks if I was not assigned a provider in that time. I emailed the office a little after the...Read More
Terri Lynn Lutz Gittings
Terri Lynn Lutz Gittings -Local Guide
a year ago
My experiences with the receptionists, nurses, doctors, and my counselor, Regina, have always been excellent! Very professional and caring staff. My wait times have never exceeded 15-20 min. I'm not sure why some patients have not been satisfied. Your attitude and personality have a lot...Read More
Brenna Thompson
Brenna Thompson -Local Guide
10 months ago
Its hard to really rate this place. I had an appt with Dr. Cross and she was great but when I called the office to sch a F/U the receptionist picked up the phone with just an annoyed "hello" and I had to ask if...Read More
September Rain
September Rain -Local Guide
7 months ago
This place does not care about your health much less your mental health. They put profit over care. After reading reviews and my own experience, I wonder if there truly is a Dr Cross. She was pretty good, but all efforts to speak to her...Read More
Amie Harris
Amie Harris
a year ago
A referral was placed in April. After months of back and fourth to figure out the referral we get an appointment a month out (5 months has elapsed at this point) for an intake. We waited weeks for a return call and finally called them...Read More
Storm
Storm
a year ago
Dr. Cox is by far the absolute worst doctor I’ve ever had. Both appointments I’ve had she has rushed me out of, cut me off, stood at her door within 5-7 minutes of me sitting down. Today she didn’t know about any of my previous...Read More
Keen Avenue
Keen Avenue
a year ago
Cancelled my 2nd appt without telling me. Only care about getting your insurance money, and incredibly unprofessional.Entire office is outdated and run down, smelled like it hadn’t been cleaned since the days people were allowed to smoke in buildings. Patients clearly prevent the front ...Read More
lauren morales
lauren morales
2 years ago
Some of the front desk staff here are rude. I have had numerous scheduling difficulties despite regularly scheduling with my provider in session; the front desk would claim I don’t have appointments, that I have the times wrong, or there are no openings. Previously one...Read More
Kerry Wheeler
Kerry Wheeler -Local Guide
2 years ago
Didn't want to believe these reviews but..... Here I am, previous appointment got cancelled "somehow" and now I'm waiting 25 minutes for an appointment via telehealth and I'm completely helpless to do anything about it. I didn't want to do telehealth but they assured me...Read More
Sherri Plocica
Sherri Plocica
6 years ago
My appointment today was at 12:30 with Dr. Robert Siegel. I arrive for my appointment at 12:20, at 12:50 he came out and informed me that he needs to go get his eyes checked could I just wait for him to get back. I'm there...Read More
Patricia Reid
Patricia Reid
2 years ago
Absolutely don't go there. I waited 2 months for an "intake appointment" which was cancelled and pushed another week out. At last I got assigned a therapist to do telehealth counseling. She allegedly called into the Zoom appointment 22 minutes late, two minutes...Read More
Amy Burkhardt
Amy Burkhardt -Local Guide
3 years ago
Terrible front desk recptionists. One of the ladies was laughing at me when I told her about not being able to remember my schedule. Then talk to her again and she was being passive aggressive to me when I told her I wasn't able to...Read More
Angela Melcher
Angela Melcher
5 years ago
I will start by saying our initial experience was good and we met with the psychologist and enjoyed him and the testing was preformed in a timely manor. With that being said they have too many patients and scheduling was very unorganized and too...Read More
Jessi San
Jessi San
10 years ago
The front desk staff are very rude and unprofessional, especially a blond haired woman with glasses. If I was in charge of the place, she would get fired. Those same staff members take forever to call people even when nobody is in the waiting room...Read More
Justin Richmond
Justin Richmond
2 years ago
This facility will refuse to see your child if there is a custody case involving them. Doesn't matter if the reason your child needs to be seen is completely unrelated or if the custody case is with a Great Great Aunt on a power trip....Read More
Emily Corbeille
Emily Corbeille
3 years ago
I have been using mental health services at Carolina Psychological for almost 3 years. My entire experience has been immensely helpful. I have never felt disrespected even when my thoughts have been challenged by my psychologist. The professionalism has always been excellent. I went...Read More
courtney gil
courtney gil -Local Guide
4 years ago
I love the providers here. Its the front office that is horrible. My daughter is supposed to be seen every two weeks. I was told repeatedly the schedule doesn't open to close of the end of the month. Called today....it's been open for three weeks....Read More
Noemi Mendez
Noemi Mendez
3 years ago
I felt like to took too much time to get actually seen. I get it COVID.I was getting seen by a provider, seemed very annoyed with my issue. She would always just stay quiet or want to end early and waa Annoyed if I continued...Read More
Kristen Carroll
Kristen Carroll
12 years ago
Front desk staff are continuously rude over phone or in person and appear totally indifferent to patient issues. Wait time for therapy or medical staff is approximately an hour for each visit. I have had to leave without being seen because the wait was so...Read More
Pascal Gonzalez
Pascal Gonzalez -Local Guide
5 years ago
Staff is nice enough, and the place is clean and there is a comfortable enough atmosphere when you DO get helped. Problem is, like most businesses in Jacksonville, they're the only option, so they seem perfectly comfortable with mediocrity. If you can't be seen at...Read More
Anthony Muñoz
Anthony Muñoz
a year ago
Do not recommend this place as they tried to misdiagnose me, second the Dr was not even aware what time my appointment was. I would suggest go elsewhere, third sent in paperwork without my authorization even after the Dr said he needed to see me...Read More
Kathleen O'Hara
Kathleen O'Hara -Local Guide
3 years ago
I brought my son here for behavior issues unrelated to school. They immediately diagnosed him with adhd and prescribed meds. I had to ask for a referral to outside occupational therapy in lieu of meds, which surprised the doctor. We also saw a therapist there...Read More
Julie Lane
Julie Lane -Local Guide
9 years ago
Terrible front desk staff. They are 100% rude at all times. Very condesending and speak to you with a terrible attitude. Had to call once for my son as he woke up with a fever at 3 in the morning and let them know he...Read More
Jeremy Howell
Jeremy Howell -Local Guide
7 years ago
There is a reason this place gets 1 star and other poor reviews. Called in to relay a health concern and was hung up on by the clerk who was extremely rude and unprofessional. The only rationale I can come up with is...Read More
Hollis Adventurezone
Hollis Adventurezone
5 years ago
Unprofessional and unhelpful. Prejudiced and unpracticed against and with LGBTQ+ patients and unaccommodating when it comes to matters directly outside the office. Unwelcoming attitudes and atmosphere with backwards and inflexible opinions. Unwilling to do research on disorders despite showing clear symptoms and would rather gaslight...Read More
Terese West
Terese West
7 years ago
UNPROFESSIONAL!!!!!!! It took nearly a month to get documents for my son which the doctor told me HIMSELF, would be ready that following day. I consistently called every few days and was told that I would be contacted by staff when the documents were ready....Read More

Features

Service options

check icon Has online care

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Amenities

check icon Restroom

Planning

check icon Appointment required
check icon Accepts new patients
check icon Appointments recommended