Basha Diagnostics: Basha Open MRI Dearborn in Dearborn

Nehme, at the Front Desk, is always a pleasure to work with. She is very timely in handling your paperwork and processing any prior images that you need to download. She is very professional and patient, even when she is working the front desk alone. Her kidness and dedication make the process easy. Thank you for your kindness. Outstanding Job.

From the onset of my experience with this facility, it was one bad experience after another. I will review my experience at the Royal Oak location separately. Specifically for this office, I called to try and make an appointment over the phone, and I was told that I needed to have a prior authorization from my insurance company to make the appointment. After getting the authorization, I called back to make the appointment and was hung up on three times. I was also given an estimate for the MRI with and without contrast (without insurance) for $560 via email. At the time the appointment was scheduled, I gave the lady on the phone my insurance information, Blue Cross. The Friday before the appointment, I was called by someone else from Basha who told me that they “spoke with my insurance company” and they said that the $560 will be paid towards my deductible. When I said that I spoke to the insurance company, they said I would only pay a $50 copay since the rest was covered under my policy. The lady told me it wasn’t her problem and to contact my insurance company again. The day before the appointment, I got a phone call to confirm my appointment, and a different lady told me to bring my insurance card and ID. I asked if I needed to bring any paperwork, and I was told no. The day of my appointment, I was checked in by the receptionist 15 minutes late and then she said because I didn’t have the order from the physician, that my appointment was now canceled. I asked if we could reschedule it then and she got extremely rude. Despite my understandable frustration about the miscommunication, the receptionist should be reprimanded for unprofessional behavior and be given required training courses in the following areas: 1. Conflict resolution By acting like I was inconveniencing her by asking my questions and flat-out blaming me for the entire situation, she just escalated it. The other woman behind the counter tried to resolve the issue, but the receptionist did not. The one answering the phones failed at effectively trying to resolve the issue, even if the result would still be me needing to be turned away. This shows a fundamental lack of ability in conflict resolution strategies or a complete indifference to being in her position. 2. Customer service The other issues notwithstanding, her negative tone of voice and comments about previous negative interactions she has had (which she made with the patient she took before me) illustrate that she does not meet any measure of good customer service and is not a representative that Basha should be proud to have as the face of their company. This is further illustrated by the countless mentions of her from former patients in their reviews of the Dearborn facility, which are available on Yelp or Google reviews. 3. Nonverbal communication Having her undergo training on how her negative body language such as slouching and waving of hands when dealing with patients and how those things can influence the way a conversation plays out would help her and the facility experience more positive interactions with patients. 4. HIPAA compliance issues are also a problem at this office. The receptionist should not be asking patients for private information about their medical conditions, weight, and height within earshot of other customers. These are on the paperwork for a reason. The patient should be filling those out confidentially. I am deeply troubled by the service provided by the Dearborn facility. To be fair, if I was supposed to bring a document like the physician order form, I can understand why they couldn’t take me since I didn't have it. The issue is that this situation could have been avoided by following the steps below: 1. The confirmation call specifies that the order is brought by the patient. 2. A list of all required paperwork should be listed on the website. I checked this multiple times before my appointment to make sure that I was prepared for this appointment, and it wasn't listed on there.

I was very apprehensive and nervous about getting an MRI of my head which I vowed after the 1st one I got years ago at the hospital I would never and I mean never do again. When I made my appointment at Basha they assured me that they would make me comfortable and make it more tolerable than the 1st one. The receptionist was fantastic and so was my technician. I was given sedation which made a night and day difference than before. This might be my new go to test facility. Thanks again, Jeff Witzke

I come from Canada and all I can say is WOW! I’m so happy with the service. The lady at the front desk was amazing! So kind and helpful! The lady who did the MRI was also very nice she told me how long each test was. Thank you for a wonderful experience!

I would give this facility zero stars if I could. I was optimistic going in and has been a complete nightmare from the day the service was provided. Firstly, the xray tech was completely rude and unprofessional. I took my elderly father to get a foot xray and he was in a wheelchair as he couldn't walk. The tech came out and seemed annoyed that he was in a wheelchair. She made a comment: "I didn't know he was in a wheelchair" rolled her eyes and said she would be back. I should not have to remind professionals of ADA compliance. Secondly, she scolded him for not being able to turn his foot like she wanted it turned and proceeded to aggressively position it. I had to remind her to be careful and tell her that I would assist if she just told me how she wanted to position his foot because she was so aggressive and he was in so much pain. The swelling should have been another red flag to treat a patient with extra care. Thirdly, it has been one full month and we still have not received the results. I now have to go pick them up in person as his doctor has not received the x-ray and results. I do not recommend this facility. They are rude, unprofessional, and untimely.

Inconsiderate & liars. T the rude receptionist also talking about GAY people was beyond & unprofessional. Lied to Basha as well on the phone . Never did she mention deductible due when confirming the appointment. And didn't even offer any assistance. All about money & not patient care. Facility is outdated, parking lot park at own risk. Can't even see the parking lanes. I wouldn't even give them a 1 star.

I’ve had about 3-4 MRI’s done in the last couple years and every one of them was done here. Very easy to get an appointment, even same day sometimes, and hours are very convenient. Last MRI I got done, the technician actually had the radiologist reach out to me and discuss with me exactly what was going on. Very professional staff and very prompt with their services. Anytime I need something faxed over to me they do it within minutes. Only place I’d go to if I ever need another mri.

I’ve taken my grandma here 3 times (twice to Dearborn and once to Royal Oak). All 3 have been great in particular Dearborn. The young lady at the front was incredibly pleasant and helpful. My grandma was having difficulty walking and she assisted her to the back. Comforted her due to her fear of MRI. And the techs in the back were even better. Couldn’t ask for a better experience. Definitely come here whenever you need any of the services they provide.

I had an MRI on 07-30-24. Everyone that I dealt with in this office made this experience pleasant as I'm very claustrophobic. The atmosphere is pleasant and the ladies were super nice! Thank you ALL for helping me with my apprehension/anxiety and thank you for what you do!

Very unpleasant experience. Every time I’ve called here I feel like they try to get you off the phone as soon as possible. I Initially called and scheduled an appointment for my dad which was set for 4:30pm, fast forward to the day of the appointment I call back to get a reminder of the appointment time since I did not receive a reminder, to which they tell me arrival time is 3:45pm. I was NEVER told in the first place when scheduling the appointment so if I had never called them earlier that day I would’ve never known the actual arrival time. I still decided to ignore that, everything was fine up until I called back because my dad got stuck in traffic and it delayed his arrival time, the immediate response was “I told you the arrival time was 3:45 how late is he?” “Does he have the navigator telling him?” they then tell me he will have to reschedule his appointment, which is fine I understand that, I work with patients every single day and I understand how appointment times work and trust me this is not my reason to be upset but this place needs to be more unified and be sure the information everyone is relying over the phone is the same. What happened to being welcoming and professional?