I rarely really leave subpar reviews tbh but this experience kind of sucked. I booked an appointment on ZocDoc with Haley Diaz PA a week prior to the actual appointment because it was nearby, the provider had good reviews, and I was in really bad...
Read MoreI rarely really leave subpar reviews tbh but this experience kind of sucked. I booked an appointment on ZocDoc with Haley Diaz PA a week prior to the actual appointment because it was nearby, the provider had good reviews, and I was in really bad back pain. I filled out all the intake paperwork on ZocDoc & got an appointment confirmation for said appointment. A week later I show up the day of my visit (that I got multiple confirmations for) and was advised "oh ZocDoc appointments aren't real appointments. They are more like appointment requests." I was told this after I had taken the time off work to make it to the visit, spent 30 minutes filling out paperwork, and had been in pain for a week prior while I waited for the visit. Keep in mind they paid ZocDoc $70 for my referral.... I'm sure the provider is amazing & extremely knowledgable in her field and I'm sure the positive reviews are legit, but unfortunately the support staff are unorganized. I myself manage a medical practice in the area and I know how ZocDoc works. Multiple notifications have to be blatantly ignored in order to get to the point where a patient shows up for a visit that was booked & confirmed a week in advance to be told the appointment does not exist. If I could go back I would have ignored the 4+ confirmations I got from ZocDoc and called the practice to make sure they got the request, but alas I trusted the 4+ confirmations I received.
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