They have good machines and I love they are open 24/7, however, we ended up having to cancel our membership. We had been members for a couple years at this point. We cancelled 3 days after our “yearly dues” came about and we were told...
Read MoreThey have good machines and I love they are open 24/7, however, we ended up having to cancel our membership. We had been members for a couple years at this point. We cancelled 3 days after our “yearly dues” came about and we were told that money will not be refunded. If we pay yearly dues and a monthly membership fee, I fail to see how the dues are non refundable 3 days after they are taken? I ended up having to pay for an entire 365 days of dues and now cannot go to the gym bc the membership is cancelled. I’m sure if I wanted to get my membership back they’d want to charge me again for the yearly dues. Makes absolutely no sense why after 3 days I cannot get my money back when my wife and I have been a member for a couple years. Word to the wise, ask when your yearly dues come around and mark it down so if you plan to cancel, you do it before that time so they don’t literally legally rob you of your money. Refusing to refund a payment even though services are not rendered. Theft plain and simple
Edit since you can reply to me but I can’t reply to you: it may be listed somewhere in the cancellation policy that no matter how soon or late you decide to cancel that you keep 100% of the yearly fees but that doesn’t make it any less shady. I’m sure you don’t feel that way as it’s in your bank account to spend now but I’m sure if this happened to you at a business you’d be just as upset. You can also blame the customer for not knowing it’s in the cancelation policy but your own staff didn’t even know. I had to wait for a manager to come into work just to find out that info. Call it what you want but refusing to refund a years worth of fees after 3 days from an automatic withdrawal is total theft. I’m not even sure why there are yearly fees for something we pay for monthly anyways? Your basic plan is $18.09 after tax a month so $217.08 a year. Why do you need $60+ in addition per year? Almost $300 for a year gym membership is wild and then to be so greedy on top of it to refuse a refund after 3 days is wild. Glad you put it in your policy to make yourself feel better about theft
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