Zack was great. Very professional and kind. He paid attention to the areas that needed to be worked out while also being careful of my spine from a sensitive incision from surgery.
My only complaint here is 1: It took a long time to get this...
Read MoreZack was great. Very professional and kind. He paid attention to the areas that needed to be worked out while also being careful of my spine from a sensitive incision from surgery.
My only complaint here is 1: It took a long time to get this appointment. 2: I could not have anticipated snow falling this week back when I made the appointment. I was concerned earlier this week when I found out about the snow being so close to my appointment. However, they still sent me an email to confirm, the day before, which I did. I made every effort to get there in a timely manner because A) I had never been here before. B) I had no idea how slow the commute would be due to the bad weather the night before C) I was sure I would have some sort of informational page out along with payment. However, when I arrived, they were not yet open. It was freezing outside. I called, but no answer. I walked to the back where the salon was and asked if they were open upstairs and if it was common for the door to be locked. The nice man in the Salon said someone was upstairs because their car(s) could be found in the back lot. I double checked with google and confirmed the hours of opening was 10am. So at that point, it was about 11:30. I went back to stand at the front door, as I had no where else to go, and continued to wait in the cold. Finally, someone unlocked the door but didn't inform me. They had to have seen me standing there. (There were snow blowers running so it would make sense why I wouldn't have heard the door unlock) So, 10 minutes to my appointment, I tried the door again and it opened. (This was after I called 3 times with no answer) I went upstairs to be greeted by Melissa. I asked what time do they open and she said usually 10 but they opened late today. I explained I had been waited outside for quite a while in the cold. NO REACTION. She just said here's your form. She didn't apologize for any inconvenience. It was a tough luck attitude. She was just not pleasant at all. So by then I had to rush through my paperwork just to make my appointment in time. At least when I met with Zack, I explained what happened and at least HE apologized for the inconvenience.
I cannot stress this enough. If you decide to open late for whatever reason, it means a LOT to your clients to inform them of a change of opening. If I could make it on time, you should have also. Find a way to inform your clients if you plan on opening late so we can plan accordingly.
Wheelchair accessible entrance 
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