I hate when people leave a bad review for a service that didn’t even fully use, but my experience was so bad I cannot resist.
Similar to Sal’s experience, I booked in advance and paid a $70 deposit. I completed the incredibly detailed health form online....
Read MoreI hate when people leave a bad review for a service that didn’t even fully use, but my experience was so bad I cannot resist.
Similar to Sal’s experience, I booked in advance and paid a $70 deposit. I completed the incredibly detailed health form online. I was intentionally vague in a few spots in order to protect my own healthcare privacy. I figured I could elaborate verbally at the appointment.
She then forwarded my questionnaire including all of my healthcare data and chronic conditions to me over unencrypted email along with a curt message about how I needed to fill out the form again. I explained that I wasn’t comfortable including any more details in the online form, asked her to cancel the appointment, and requested that she delete my information from her database.
Instead of canceling the appointment, she sent another email and explained all the reasons I was wrong to not want to use her online form. Of course, I wasn’t convinced, having already lost my trust in the process. Again, I asked her to cancel and delete my data.
She never confirmed that she deleted my data and keep the $70 deposit. After I didn’t hear from her, I canceled the appointment online later within 24 hours and over a week before my scheduled appointment time.
I would not deal with this person. Even if you don’t have chronic conditions that you are sensitive about, clearly this person doesn’t maintain customer centric policies and practices. I get wanting to protect yourself from know-shows, but not refunding deposits for appointments that are canceled the same day they are scheduled and over a week before the appointment time is not reasonable. Who does that?
Hopefully she comments that she did delete my data after all…
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