Seller shipped a car part to the wrong address, transposed two numbers. I had been tracking the part from across the country, and I when I didn't get it after seeing that it was "Out for delivery," I started asking questions.
The local office was...
Read MoreSeller shipped a car part to the wrong address, transposed two numbers. I had been tracking the part from across the country, and I when I didn't get it after seeing that it was "Out for delivery," I started asking questions.
The local office was responsive and helpful. They bumped me to a support center, where I got a guy that was polite, efficient, and knowledgeable. He opened a case immediately. I got a call back from a case agent within a few hours. Kudos to them both.
Turns out, the delivery guy caught the mistake, and took it back to the distribution center instead of dropping it off at the wrong address. Kudos to him.
The agent then tracked down the part to make sure they physically had it, and got the address corrected. Kudos to him as well.
The following morning, I got a follow-up call from the DC confirming the address, just trying to be super thorough. More kudos to her. She said that I wouldn't be able to get the part until tomorrow, and that the trucks were already leaving. I asked if there was any way to get the part, and explained that I've been waiting for a week to get my car back on the road. She politely explained that there was nothing she could do, and it would just have to wait. I was more than frustrated, having thought that everything was already resolved. But I also know too well how rigid both the shipping industry and corporations can be.
So, I was super surprised when a FedEx truck showed up six hours earlier than normal. I don't know who pulled what strings, but someone came through for me in a huge way. To all involved, thank you.
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart