I’m not sure if this is the right location, but it’s the closest to my address. On September 16th, I was expecting a furniture shipment and took the day off based on the tracking information. I received notification that it had been delivered, but I...
Read MoreI’m not sure if this is the right location, but it’s the closest to my address. On September 16th, I was expecting a furniture shipment and took the day off based on the tracking information. I received notification that it had been delivered, but I couldn't find the package.
After contacting customer service, I was informed they were investigating. However, the delivery photo clearly showed it was dropped off at the wrong unit, despite our apartments having clear numbers and letters. After waiting 45 minutes for an update, I called again and encountered a nonchalant representative who told me I’d have to wait until the driver returned to the hub to report the mistake. I expressed concern about my package being stolen, but she insisted that was how the process worked.
I asked to speak with a supervisor, who was similarly unhelpful, saying it might have been delivered to the wrong unit. Frustrated, I decided to search the buildings myself until I finally located my package. It was heavy furniture, and by the time I dragged it across the parking lot to my unit, the box was damaged. Thankfully, my neighbor helped me bring it upstairs.
I’ve filed a complaint about the damage and the incorrect delivery to the wrong apartment (I live in unit O, and it was delivered to D). The driver clearly didn’t verify the address properly, and I’m very disappointed with the customer service and delivery process. I will avoid using FedEx in the future if possible. This experience confirms what I've heard about their service. I prefer Amazon for a reason!
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