With Brianna running the show, this facility gets it.
The team here takes care of me quite well every time I request a job via the online print center. This last visit in November was my third visit and third job.
When everything is going smoothly, every...
Read MoreWith Brianna running the show, this facility gets it.
The team here takes care of me quite well every time I request a job via the online print center. This last visit in November was my third visit and third job.
When everything is going smoothly, every business shines. If your business and team can shine when things get tough, that's the mark of a good team and leadership.
Most recently, there was a mishap regarding a price difference not well communicated from the Web site to the team and ultimately to me. I was disappointed, and called into this center to see if there was anything they could do about it after having paid the incorrect price in full.
Brianna took my call when I called with the original request (which she handled gracefully even though it meant more work/risk), and Brianna took my call again when I called for some support on the new issue.
She told me she would get back to me, and she did. Not only that, she worked to get me a fair price adjustment based on her instincts on customer care.
This FedEx office site has exceeded my expectations thanks to Brianna and the team she leads there.
Thanks!
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