FedEx, the store is hurting your brand just by being open.
It’s inconceivable that a multi-billion dollar company has stores that operate this way in 2025, especially in an upscale neighborhood.
Outdated (unusable) software, lack of supplies, rude person behind the desk (you immediately know when an...
Read MoreFedEx, the store is hurting your brand just by being open.
It’s inconceivable that a multi-billion dollar company has stores that operate this way in 2025, especially in an upscale neighborhood.
Outdated (unusable) software, lack of supplies, rude person behind the desk (you immediately know when an employee feels that customer service is an imposition), bizarre policies on using their computers and withholding funds…
Does corporate not realize that these retail outlets represent them as much as their delivery division does?
I ended up going to the UPS store a few blocks away where they were upbeat, communicative, and solved all of my issues in half an hour.
What a waste of time and money today.
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