I read a lot of the reviews prior to writing this one. I agree with some of the concerns that have been expressed. I have had multiple online orders canceled without notice and I do think the store needs more employees as well. My rating...
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I read a lot of the reviews prior to writing this one. I agree with some of the concerns that have been expressed. I have had multiple online orders canceled without notice and I do think the store needs more employees as well. My rating is mostly reflective of the employees and manager of the store. This store specifically is cleaner than others I have been to. They have everything I am looking for when I go there, but even with cancellations and sparse employees in the store, the staff is absolutely amazing.
I had an incident with a Dollar General employee who, does not work at this store but was working at this store the day I went shopping there. The incident itself was extremely upsetting. I went to the self checkout register. One of the regular employees was replacing the receipt paper on the register I went to use. Standing there waiting for her to finish, she could see I was about to cry. She asked me if I was okay. I proceeded to explain to her what had transpired 10 minutes prior involving an employee there. During my conversation with her, I really tried hard not to cry, but I was a mess because of the incident. This employee stopped everything she was doing, listened, genuinely comforted me in that moment and gave me the general manager's personal number. I contacted him and he initiated an investigation into what had happened at their store. During this time he communicated with me several times and handled my complaint with the seriousness it deserved.
I recently visited the store for the first time since the incident I spoke of. There was new employees who were amazing to deal with.
Sometimes you need to remember the issues in a store have nothing to do with the employees or management. They are only doing the best they can with what corporate has given them.
I won't shop at any other Dollar general. This store has shown that they truly care about their customers and will do what they can to help you in any situation.