What I see when I arrive at the pharmacy counter is a very busy staff that is stretched much too thin.
Take a look at the shelves behind the counter at what must be hundreds of prescriptions waiting to be picked up. Watch the staff...
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What I see when I arrive at the pharmacy counter is a very busy staff that is stretched much too thin.
Take a look at the shelves behind the counter at what must be hundreds of prescriptions waiting to be picked up. Watch the staff trying to cope with drop offs, pickups at the counter and drive up window, and a phone that hardly stops ringing.
Imagine dealing with insurance companies, doctors, and occasionally nasty customers who take their frustrations out on you.
It must be very stressful back there. But they're coping. And they have a smile and a good word for you if you have one for them.
If you have a problem with something or someone at CVS Wilson Boulevard the only reasonable response would be to complain to whoever decides how much staff a CVS Pharmacy should have. It's safe to assume that decision is not made in the store.