CVS in Brooklyn

I walked into CVS around 2:33 PM on May 15, a bit nervous after-lunch shifts at any place can be hit or miss, especially when it’s busy. But what I experienced completely restored my faith in great customer service. From the moment I reached the pharmacy counter, Kelsi greeted me with a warm smile and handled my situation with calmness and efficiency. I was feeling frazzled because one of my medications wasn’t on hold as expected, but her professional and reassuring demeanor instantly put me at ease. Then came R Jay, who went above and beyond. He didn’t just offer sympathy he actually called another pharmacy on my behalf. That level of kindness is rare. He even followed up with another call trying to transfer my prescription, showing true dedication. Although I ultimately decided to handle it myself, I was incredibly touched by his effort and patience during the long wait. Later, when I called back to have my medication filled, Anton returned my call in less than 10 minutes. That kind of promptness and attention is exactly what outstanding service looks like. This was my very first interaction with this CVS pharmacy team, and I have to say I’m blown away. After a rough week filled with poor customer service experiences elsewhere, this team’s cheerful professionalism truly reminded me that kindness and care still exist in the world. Thank you so much, Kelsi, R Jay, Anton and also Janice and Aiana, a happy staff makes happy customers ! You all rock. I’m genuinely grateful! A thankful and impressed customer that was not payed for this review lol 😂 ♥️

I want to say thank you to the Pharmacy And Staff member Julia for assisting me over the phone with my A problem . My mother needed her Diabetes medication and couldn't afford to pay her copay. I called the pharmacy to see if i could Pay for the medication since i live upstate and my mother reside in Brooklyn . The pharmacy Staff person Julia was a great help and was very informative. She told me to download the CVS app and i can pay for my mother medication. in a situation such as mine and being in a Pandemic where families are force to quarantine and be away from there loved one. It great to know your company and staff can help families like mine in this situation

Extraordinary help by Momo, went an extra mile to print my photo as i needed em urgent for passport appointment tomorrow morning and she restarted the machine and also time was over but still helped me out. We need more people like that . U r a life saver thanks

Not the cleanest store and the wait for the pharmacy at rush hour can be a bit brutal but you can tell the store is doing what they can in a high volume location. And the folks behind the counter at the pharmacy are true gems. Just tonight, …