Costco Wholesale in Burnsville

Highly impressed with product. Some places were bare but staff were working hard to fill empty areas. Prices were great, you can save a lot of money. Parking lot is a traffic jam. Closes at 6p on Saturday, I couldn't believe that. My … More

Highly impressed with product. Some places were bare but staff were working hard to fill empty areas. Prices were great, you can save a lot of money. Parking lot is a traffic jam. Closes at 6p on Saturday, I couldn't believe that. My shopping experience was cut short due to their hours. Staff were friendly while letting us know they were closing. I'd come back to see what else they have.

This Costco location needs to be held accountable for racial discrimination. What I experienced was not just unacceptable—it was illegal. As I was leaving the store, I got in line for the standard receipt check. The employee checking receipts completely ignored my greeting, yanked my cart forward, and began digging through every single item I had purchased. This was not standard procedure. The customer in front of me had their receipt glanced at and was sent on their way, but I was singled out and treated like a suspect. When I asked why I was being subjected to this excessive scrutiny, the employee ignored me and continued. For context, Costco has two types of receipts: blue for self-checkout and white for purchases made through a cashier. I had a white receipt, meaning a Costco employee had already handled my transaction. There was absolutely no justification for this level of inspection—other than racial profiling. When I went to customer service to report it, the first supervisor dismissed my concerns, offering only to “talk” to the employee. I had to insist that something be documented, and even then, I was directed to a comment box—a clear attempt to downplay what happened. It wasn’t until the customer service manager came over that someone actually took me seriously, apologized, and took my information. Let me be clear: Racial profiling is not just unethical—it is illegal under federal and state law. No business, including Costco, has the right to subject Black customers to different treatment based on race. This kind of discrimination needs to be addressed at the corporate level, with real consequences for employees who engage in it. I will not support a business that allows its employees to violate customers’ civil rights. Costco needs to do better, and I will be following up to ensure this is addressed. Update 3/31: The customer service manager still hasn’t called me. Instead, I received a call from another manager, Tim, who was following up on a survey I had completed that same day. While he did apologize and said he would look into the situation, he quickly started making excuses. First, he mentioned that the customer service manager was out that day—but that doesn’t explain why I wasn’t contacted the same day or the next. Clearly, this issue was not a priority. Then, Tim brought up the camera footage, claiming that the associate spent even more time checking the carts of the people behind me. He also stated something to the effect of, maybe the associate was going fast because of how busy it was. At this point, it became clear that Tim wasn’t taking my concerns seriously. I reminded him that the associate ignored my greeting and refused to answer my direct question about why she was scrutinizing my items when she hadn’t done the same for others. If that isn’t prejudice, then what exactly was her reasoning? To be fair, Tim wasn’t directly responsible for what happened, but the way he handled this call made things worse. He wasn’t outright rude, but it was clear he was downplaying my experience rather than addressing the real issue. Because of this, I have decided to cancel my Costco membership. No customer should have to deal with racial profiling, let alone have their concerns brushed aside. Oh by the way, I’m a manager in customer service. I know what good service looks like. Been doing this a long time. I’m going to be signing up for Sam’s Club and will make sure my family/friends do the same.

In 2025 can we stop with racism? Literally check out with a cashier but the white person checking receipts yanks my cart to the side lifts all my items for what? Every white person gets a greeting and gets to just walk out like nothing? But I’m sure the white “supervisor” will do something about it. Consider my membership cancelled!

Gone are the days of customer service where you could just buy a phone and trade in your old one. Costco’s mobile team is friendly and is sure to try to sell you on a new phone, even with if you’re ON your phone walking past them. When I finally needed to upgrade my phone, I figured I would go to Costco since they are always too eager to help. I bought a new phone and they told me that the trade-in process would be this seamless, simple return where they send me a package. I’m not technologically challenged.. when I say this was the worst experience of customer service in my life, I mean it. The people in the store are nice and sell you on a new phone and have you walking out feeling great.. and then you call their 1800 number to get the box to ship in your old phone. I had to call them 7 different times. Difficult to understand, wouldn’t let me process anything even though I’m an authorized user on the account. It took my brother and I hours to deal with them. This is Costco’s AT&T line that is specially for Costco members. It’s now been 12 days since we processed the return over the phone and no package is here. I call to track the order or tell them to ship a new one out and they were rude, difficult to understand and very unwilling to help. They sell you on a new phone there that they will wave all these fees where AT&T will not.. this has been a stressful nightmare and if I don’t return the phone in 30 days, they won’t credit my account for the $1000 my phone is worth. They just sell you on a new phone and do 10 min of work and then leave you to deal with unfriendly, unhelpful people overseas working for pennies to save money while passing the frustration on to their customers. I’m not a whiney person and usually if I have a bad experience, I just won’t go back.. but this was the most absurd swindling of a purchase met with the worst customer service I’ve ever experienced and now I might be out $1000. Avoid the Costco mobile retail at all costs.

I pulled into the very full lot and ended up parking quite far away. Not a problem, they are often busy. Got in and started shopping. It was slow going as they set up food demonstration and samplings all over. I only needed a couple of items. Made my way to the cashier and was very disappointed to see many lanes closed, and lines backed up considerably. I am really sorry I bothered to renew my membership and will not be renewing it again for the following reasons: Consistent long lines and rarely staffed well with cashiers. I have found products I really like only to have them discontinued and subbed with a less appealing Kirkland brand. No easy way to contact the store in general, no email or phone, not especially customer friendly. Can only use cash at manned lanes, not at self checkout. I will take the time to carefully pick my produce, just to have it thrown about at checkout and bruised or damaged there.

I love Costco—or as my daughter calls it, “The Costco.” It’s a great place to stock up on essentials, though its popularity means it’s almost always busy. Like everywhere else, prices have gone up over the years. What used to be a $150 trip for our family of five now runs about $300+ a week. Despite the price hikes, Costco still delivers good value, especially for families looking to buy in bulk. Quick tip for anyone getting gas: Please be courteous and pull up to the furthest available pump. If someone is just finishing up, don’t cut in front of them—let’s keep things running smoothly for everyone.

I am beyond frustrated with my recent experience at COSTCO. As a co-owner of the account, I was told that I would need a membership card with my name on it. I was more than willing to comply and show what was necessary, but things quickly took a turn for the worse when I approached customer service. The individual I encountered was not only dismissive but actively hostile, asking the most absurd questions and attempting to humiliate me in front of others. It was clear that this person, who should have understood the importance of customer service, lacked even the most basic people skills. This behavior was uncalled for and completely unprofessional. I also want to address the company's apparent lack of attention to detail. They repeatedly pointed out various "account issues," many of which were nothing more than their own clerical errors. To make matters worse, my name was inexplicably removed from the account, and I was made to feel as though I were at fault. It’s disheartening to think that COSTCO claims to prioritize diversity, equity, and inclusion (DEI), yet fails to extend even basic respect and understanding to their customers. I have lost all confidence in this company and will not tolerate such poor treatment. If things do not change, I genuinely hope a class action lawsuit will hold COSTCO accountable for the way they mishandle their customers' accounts and treat them with such disrespect.

I got to stop at the front because I let my mother go inside first because it’s cold outside. I park my car. It’s always far. Please stop a stupid scan card at the front. If I don’t have a card, I cannot check out ?. By the way, 99% we go … More

Of course this place has everything any other Costco does, but when I went yesterday, I was treated to nothing but kindness from every employee my kids and I interacted with (and there were many as the samples were out). When being rung up, … More

Customers their are always in a hurry and rude. I have gotten jammed by other carts more times then I can count just because I wasn't moving fast enough. Then afterwards I get snubbed. I will definitely not renew. This was my first time being a member and my last. I will stick to sams club

A completely mismanaged disaster of a location. This is the busiest Costco I’ve ever experienced on a consistent basis. Parking is a free for all that never feels safe. They have no control over the crowds they attract to their store and help is completely unavailable. Now they are double checking receipts, a sign of how badly their standards and control over the crowds have slipped. Nothing redeeming about the prices either. Aldi is dramatically cheaper and provides a far better shopping experience. This has become nothing but a grift store full of unhappy people.

Had a very poor experience with Costco Tire service in Burnsville. The phone call representative was rude and argumentative in regards to taking any questions on the warranty of my Costco tires. The Costco Tire representative refused to give feedback on the warranty process over the phone and stated the only information she could give was to schedule an appointment. As someone who needed tires replaced quickly due to a blown out tire I did not want to waste my time driving to Costco if the warranty value was going to be insignificant. She could have easily answered my question by giving information on the max warranty value they could offer if the damage was covered. She did not do that and acted like I was ridiculous for having any questions about my warranty or how it worked. Of course after driving in, the warranty value was negligible ($51) and it ended up being cheaper and faster to get the same tires from Discount Tire the same day.

I got to stop at the front because I let my mother go inside first because it’s cold outside. I park my car. It’s always far. Please stop a stupid scan card at the front. If I don’t have a card, I cannot check out ?. By the way, 99% we go shop with our family member. So we need to wait enough people at the front to go shop, and get stuck everywhere. If you guys want to increase a fee of membership, just do it. Don’t waste money to a stupid system like it. It’s useless, because when I be there. I saw a picture on screen different than a real person. Your people not stop them. But They stop me. They are a man and a girl, they work around 4:25 pm. A girl is friendly, but a guy kind of aggressive. He think he is a police or something. A stupid system from a stupid person. I’m an engineer, so stop waste money on a stupid things like this ( a system + 2 people)

Of course this place has everything any other Costco does, but when I went yesterday, I was treated to nothing but kindness from every employee my kids and I interacted with (and there were many as the samples were out). When being rung up, the employee putting the stuff in my cart bagged everything up into my Ikea bag for me. The person checking my receipt asked my kids how their day was and then actually followed up when one said they had a hard day. I was parked far from a car corral and it was below zero out. I got my kids and items loaded up and was about to go put the cart away, only to find an employee waiting for me to take it off my hands. They all went above and beyond and made what's usually a stressful outing enjoyable.