If I didn't love Costco overall, I wouldn't shop this pharmacy. The pharmacy unit takes a very backward approach to the 'intensely customer in' strategy Costco is known for. Costco often bends over backwards to ensure customer satisfaction. The pharmacy? - not...
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If I didn't love Costco overall, I wouldn't shop this pharmacy. The pharmacy unit takes a very backward approach to the 'intensely customer in' strategy Costco is known for. Costco often bends over backwards to ensure customer satisfaction. The pharmacy? - not so much, it's just not their thing.
For instance, if you were to call the pharmacy to refill a prescription, you'd probably expect it to be filled by the time you arrive for pickup four hours later, right? Not the Costco pharmacy team! No, they'll tell you "your insurance won't cover this until next week", even if you had no plans to pay with insurance. They feel it's best to deliver these messages face to face after setting expectations to the contrary hours earlier rather than a simple call back regarding the hangup that could have been managed and bypassed several hours earlier. What happens now? You wait an additional 30 minutes for a prescription pickup you had already so efficiently planned your day around.
Or how about if you decide to have your doctor call the pharmacy directly to fill an order to bypass the same 30 min fill time you would experience by taking your prescription to the order window for fulfillment so you can check out when finally filled? If you think this will save time, you're REALLY in for a treat! Costco treats doctor call-ins as next day orders unless you either call in again yourself after the doctor calls to ensure the order is filled OR show up at checkout again (thinking you've planned your errands so efficiently once again) to find out you're the lucky winner of a 30 min wait!(yay!)
If you approach the staff about this with constructive feedback they serve up various excuses surrounding product availability and 'how are they to know the urgency' reasoning... But the reality is the pharmacy managers just don't seem to understand nor emulate Costco values nor value the community they service.