Oh my goodness. I have been a Costco customer for YEARS and I swear to God, the sheer incompetence, rudeness, and sheer stupidity of the employees here is ASTOUNDING as a customer who Pays $150 A YEAR ON AN EXECUTIVE MEMBERSHIP.
A few months ago, I...
Read MoreOh my goodness. I have been a Costco customer for YEARS and I swear to God, the sheer incompetence, rudeness, and sheer stupidity of the employees here is ASTOUNDING as a customer who Pays $150 A YEAR ON AN EXECUTIVE MEMBERSHIP.
A few months ago, I bring a friend with me to shop around here. It should not really be much of a big deal because I do PAY OVER A HUNDRED DOLLARS FOR A YEARLY MEMBERSHIP THAT ALLOWS ME TO BRING PEOPLE AFFILIATED WITH ME. We’re shopping, everything’s going all fine and dandy, but then as soon as we get to the checkout line and as we arrive to the self-checkout station we get stopped by an employee and TELLS US THAT ANOTHER EMPLOYEE WILL “HELP” US WITH OUR SELF-CHECKOUT. I do not exactly remember her name but I do remember that she had long black hair that looked like a wig and very heavy makeup. The person who was “helping” us with the checkout could barely even hold the scanner or figure out the self-checkout machine, so the entire transaction took MUCH longer than it would have if we had just completed our transactions without assistance. How ridiculous and insulting as a PAYING customer that already pays $145 a year for a membership to have to be walked through a self-checkout as if these people are accusing me of stealing. Then this woman with the self-checkout, her name was Ewa, she had the audacity to tell us that we need to move through the REGULAR CHECKOUT line because we have two separate transactions, despite the fact that both had below 10 items combined. Never heard of such a thing and is a pretty far-fetched claim coming from an employee who can barely hold a scanner. Walked out of a transaction that could have taken 10 minutes that took 25+ minutes.
And I wish that was the only encounter. There are so many more.
DAVE: Bald short stocky guy wearing a bright blue shirt that had a crazy attitude and yelling all the time for no reason on multiple occasions. Tells us to go to the manual checkout after we wait 30+ minutes in line on a Friday night with less than 10 items. When we arrive to the manual checkout with the cashiers we were not even accepted there and they assumed that we just cut the entire line when it was in fact their coworker DAVE that instructed us to go there.
JACK: My S/O and I were simply just browsing near the music electronics section and testing out the piano. He snaps as us and tells us “Please be gentle with the piano somebody broke it the other day” like holy crap you cannot even browse here without being heckled for no reason. Mind you we only pressed a single piano key which triggered this kid’s reaction.
I can proudly say that I SHALL NOT BE RENEWING MY MEMBERSHIP BECAUSE OF MY TERRIBLE EXPERIENCES HERE TIME AND TIME AGAIN.
This isn’t even about the parking lot, the crowded nature of this store, the rude and annoying New Yorkers that frequent here et cetera — it sucks but I accept that is just a feature of the area — it is about the APPALLING SHEER DECLINE of any customer service whatsoever in this store when it is a SUBSCRIPTION, MEMBER-BASED WAREHOUSE.
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