Best Buy in Willow Grove

The sales guy his name was Haroun R. He was some what helpful. The reason why I said that because I was expecting someone really be able to know more about insta 360 to tell us how to operate them or is it rechargeable etc. His answer was “I’m not sure about that” but in other thing he was helping us with the bundle that Best Buy offer with the selfie stick in certain prices instead purchasing separately that will cost a bit more. The place was kinda empty I barely see any people around. Also on the camera sections there was not much things on the shelf, feels like they got robbed or about to lose business.

*Update* 13 Days Later, Still no word from Best Buy Since Friday last week and fridge is still broken. Submitted complaint to BBB. Steer clear of buying appliances from Best Buy! I purchased a fridge just over two years ago, along with their so-called 'Geek Squad' warranty, and it’s been a nightmare. The fridge broke down last Thursday, and the earliest they could send someone was six days later—today. Even then, the repair tech only showed up to 'inspect' it, didn’t fix a thing, and now I’m stuck waiting even longer for repairs. I spent over an hour on the phone, shuffled between five different people, begging for a manager or anyone who could actually help. Their solution? 'Go to the store.' Utterly ridiculous. Still no "time frame" of when this will be fixed. Update - the rocket scientist at Best Buy sent out another tech to "inspect" the fridge and they still never ordered the part. Still no ETA on when this fridge will be fixed. Only positive experience has been dealing with Jordan the store manager, she is 5 stars!

I had a terrible experience at this Best Buy. I walked around the store for over 20 minutes, clearly looking for help, and not a single employee acknowledged me. When I finally went up to someone and asked for assistance, they just told me to “wait five minutes” without even looking up. Guess what? No one ever came. I ended up leaving without making a purchase because if this is how they treat customers, I’d rather take my business elsewhere. Absolutely unacceptable.

I recently visited Best Buy and had a frustrating experience waiting for assistance. I went in to look for help from a sales associate. However, I ended up waiting for over 30 minutes before anyone approached me. I noticed several employees were walking around, but none of them seemed to acknowledge the customers waiting for help.

I went into Best buy to buy a new phone. The guy at the door greeted me and said someone will help me in about 5 minutes maybe 10. And literally waited around for a half hour and even walked around the store. When I approached him again, I just told him that I was leaving. He didn't apologize or anything. He just said okay

--A Masterclass in Customer Neglect – Best Buy Willow Grove’s Unparalleled Display of Apathy-- Imagine stepping into a store where the employees are more engaged with their screens than their customers—where a simple online order pickup morphs into a test of patience, perseverance, and sheer disbelief. Welcome to Best Buy in Willow Grove, where customer service isn’t just lacking—it’s actively avoided. My wife recently placed an order online, expecting the convenience that such a system promises. What she encountered instead was a front-row seat to a performance of absolute indifference. Upon arrival, she found a team of employees stationed strategically throughout the store, not assisting customers, not tending to inventory—just idly scrolling, chatting, and existing in a retail space that seemed allergic to the concept of service. She waited. And waited. And then waited some more. Thirty minutes passed as the so-called staff continued their riveting deep dive into their personal screens, completely unbothered by the mere existence of a paying customer. When she finally asked if she could just purchase the item off the shelf—since it was right there, locked behind glass—the response was a bureaucratic absurdity of the highest order: she would need to cancel her online order first. Yes, rather than simply retrieving the item and completing a basic transaction, the employees stood firm in their commitment to unnecessary obstacles. At no point did anyone show an ounce of initiative, urgency, or—dare I say—basic human decency. The experience was a stark reminder that some businesses are content to let automation and policies do all the heavy lifting while their employees master the art of doing absolutely nothing. For a store that sells cutting-edge technology, Best Buy Willow Grove is astonishingly stuck in the past—when customer service was merely a suggestion, and common sense was optional. If you're looking for a place that values your time, respect, or even basic courtesy, I’d strongly advise looking elsewhere.

This Best Buy is one of my favorite stores, and the fact is that at this location the general manager is a very good person and provides excellent service. His name is Mark Gilmore. If you want to have a good experience, always ask for Mark Gilmore. Not just me. There were 3 other customers in front of me and he treated us all kindly. Thanks Mark

Went to this Best Buy for a new washer dryer recently. The sales rep was knowledgeable but at every turn I was asked to compromise what I was looking for. The model I was looking for wasn’t on the floor BUT a comparable set was. The first set came with a promo gift card BUT this set didn’t. They could schedule me for a reasonable time, BUT my TotalTech doesn’t cover delivery OR install anymore. When I called for a price match (less than $60), the associate saw the price difference BUT couldn’t match because they were 2 sale prices and not regularly priced. At this point, I asked to cancel my appointment and got disconnected. So after waiting on hold for another 10+ minutes I canceled the installation and brought my business to a competitor. Also, as a total tech member, you used to get a level of priority and white gloved service when calling for situations like this. That has clearly changed as I received highly scripted, call center-like support. It’s really a disappointing experience start to finish.

The only pleasant part of Best Buy was the kind woman at the checkout. I waited over 20 minutes in the TV department for help. It got to the point where I had to search for employees, and when I found someone, he said there were only two people on the floor. A girl walked past me and said she would call someone for me, but they never came. It got to the point where I grabbed a random TV, returned my 65-inch one, and it could've been a possible upsell because the experience was horrid. I'll just order online from now on and they wonder why Amazon is winning customer service is down the drain nowadays