Best Buy in Snellville

Have been to this store a few times and always get excellent customer service… today I started with Stephanie who helped me with a couple of items but then when we needed more help with storage she walked me over to Tyler in the Geek Squad … both gave excellent customer service, found the exact items I needed and stayed within my budget. Will also add that there was no waiting even though it’s on Friday evening… so Kudos!! Always appreciate the personal attention this store gives … the only drawback is the very high traffic location on Hwy 124 … I suggest coming up Janmar and cutting across Lowe’s parking lot… but that’s just me 👍

I visited this Best Buy to take advantage of a TV sale and opted for curbside pickup. To my amazement, after parking and checking in, I had my TV and extra items loaded into my truck in under 3 minutes, and I was on my way. It was a pleasant experience.

This is hands down one of the best Best Buys out there. The staff is always very polite and friendly. I had gone to get a Switch 2 from them and they were so helpful and had everything in stock. I have been buying electronics from them for ever and had never had to complain about anything. Overall very thankful to all of them for treating me well.

I can’t speak their normal operations because I don’t frequent there, but I will speak on the that assisted me on 8/8/25 at around closing time. Nathaniel was at the door directed me to the help I needed as soon as he could. Lliam assisted with my GSP for my Switch 2 console. He was assisted by his colleague, Matthew (not me, a different one). Both gentlemen were very helpful in assisting me to my needs. I left the store and felt like I wanted to purchase a TV from the store. Jamar didn’t hesitate to help me select a TV for my family. At checkout, Helen greeted me with kindness and friendliness. I overheard Francis volunteered to stay later and it was very clear both Helen and Francis support each other. Helen’s kindness towards her customer and team members should not go unnoticed! I had a complication after checkout with fitting to TV in my car and while I was waiting for my family to drive over, the team graciously let me stay in the store even after operation hours for my comfort. Joseph was more than willing to assist me with getting the TV into the car. Mind you, this is 30 minutes after operations. Anthony, their manager, has such an amazing team him. The people you work with can make or break your time there and it is VERY apparent these people are good people. I wish them success in whatever endeavors they pursue! Best Buy, please take care of these people!

I had an issue with a software update shutting off my access to my laptop. Sebastian from Geek Squad was extremely helpful and knowledgeable solving my laptop issue and was willing to continue helping even when the usual solution to the problem was not working to finally resolve the situation. Very patient, and did everything necessary to problem solve!

I recently visited Best Buy and was thoroughly impressed with the exceptional service! The assistants were extremely helpful, knowledgeable, and efficient. They took the time to understand my needs and provided personalized recommendations. The checkout process was seamless, and I was in and out of the store quickly. Overall, I'm extremely satisfied with my shopping experience at Best Buy and would highly recommend it to anyone looking for top-notch service and expert advice. 5 stars!

The customer service was exceptional. Had two issues with order fulfillment on flash sale reduced item and the first store just didn't fulfill because they felt it was fraudulent but charged the card anyway and couldn't pick it up. (This was Murfreesboro). I ordered for a pick up at the Snellville location but something happened this time with credit card (they thought it was fraudulent). I went in to talk about getting this item for the price I tried to get it and they HONORED the price and it literally took me just a few moments to explain the situation and they were reasonable and made it happen. I'm grateful for their team. GREAT EXPERIENCE.