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Best Buy in San Antonio

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4.2 (3437)

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Best Buy is an electronic store in San Antonio, TX.

Best Buy Review Summary

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4.2

(3437 Reviews)

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Gator Chris -Google user

2 years ago

This review could have been a one star review, as I experienced some issues with an open box LG TV. The stand was not in the box once I got home. There was no mention of this at the store, in the online...Read More

Mark Morales -Google user

a year ago

My teenage son was looking to build his own PC. After having him do research on parts, specs, etc, I did some additional research and found this build with similar specs he was looking for, also allowing for additional memory if we want, and skip...Read More

Adam Wroblewski -Google user

5 years ago

The team at Best Buy Magnolia did an absolute amazing job and blew away my expectations by a long shot. I went in to purchase a TV and the consultant went above and beyond to not only find me what I was looking for but...Read More

S T -Google user

4 years ago

Purchased a Microsoft Surface Book for my business at Best Buy. Microsoft had to replace it(went through Best Buy) because the screen didn't work (brand new!). Then when I received the second one, The Batteries overheat and the keyboard and screen separated. They will...Read More

Aaron Avila -Google user

3 months ago

Outstanding service from Tayo and Ben at the Geek Squad in Best Buy! Both were extremely professional and went above and beyond to assist me with my iPhone XR issues and setting up the screen protector for my iPhone 15 Pro Max. Their expertise and...Read More

The Latin Critic -Google user

6 months ago

So I need to speak to a manager about a certain situation on their memberships that cost you $179.99 & once I needed to use it all of a sudden, all these charges are coming up sonhave questions.i call store number routed to a call...Read More

Kimberly -Google user

6 years ago

I don't think I'll ever go back to Best Buy. I bought 2 Alienware computers and I've had nothing but bad customer service ever since. It was supposed to have come with Call of Duty black Ops 4 and I've had nothing but problems for...Read More

Matthew Kim -Google user

a year ago

Best Buy has gone downhill, staff cares more about talking to themselves then they do with customers.Overall Value for the price: 4Employees doing their job: 2Would I recommend this location: 2

Daniel Martinez Barrera -Google user

6 days ago

If I could also give zero stars I would. First they told me my order was ready, and when I showed up at the store, they couldn’t find it. The next morning they messaged me first thing in the morning, saying the order was ready....Read More

Nathan Barber -Google user

3 weeks ago

The prices and selection here are good, and even though I can often find a slightly better price online it is nice to know I can get something today if I need it for about the same price. The reason I only give this store...Read More

Stephanie Hallit -Google user

7 months ago

No Review Text

Mr. Almanza -Google user

3 weeks ago

Disappointing Experience with Home Theater & Sound System PurchaseI am beyond frustrated with my recent experience purchasing a home theater system and surround sound setup from Best Buy. After spending nearly $20,000, I expected a smooth and professional process, but that couldn’t be further from...Read More

Ponchosama -Google user

a month ago

Only ever had one rude experience. Didn’t know they had Pokemon Cards here, was looking for a specific box that your online said you had, one employee pointed me towards the computer section since that’s where the back stock was, she was great, had black...Read More

Bellicus Barba -Google user

a month ago

BEWARE OF THE INSURANCE PLAN they sell you. I purchased a Garmin watch a year ago, and I'm beginning to have charging issues. I purchased rhe insurance plan for the watch and I was told if there were any issues I can just bring it...Read More

Henry Perez -Google user

4 months ago

I purchased my washer and dryer from Best Buy and have had the 5 yr Total Protection Plan that Best Buy automatically charges my best buy credit card. A tech by the name Dave Baker arrived to fix the washer as all that was wrong was that the washer was making a loud grinding noise after about 5 mins into cycle. On Aug 20, 2024 Tech Dave Baker arrived with a very negative attitude. He was dressed in khaki shorts and Hawaiian shirt. I wondered if this individual was an actual Best Buy Tech?? Upon entering my apt I described the loud grinding noise the washer was making I told him the washer works washes the clothes with no problems. It only the loud grinding noise that is happening. He had this disinterested look on his face and gave an attitude like he didn’t want to be there. His response to the details of the washer was “I need to collect $195 just to look at the washer and $300. Before I touch the washer! I told tech Dave Baker that is Incorrect as I have the 5 yr total protection plan. He was not satisfied with that information. He said he was going to his vehicle cause he had to make sure about what I was telling him. He left and returned saying “Yep you have the 5 yr plan” I told him Yes and it is in effect til Aug 2025. He poked at the washer and said nothing was wrong with it. I washed a small load of towels and the washer filled and never drained the water, leaving me to drain it manually I informed best buy what he did he literally messed up the washer where it completely would not start after having to drain the water. I have called several times where the geek squad support phone associates have taken my complaint on what tech Dave Baker did to my washer and no one has ever called me to speak to me over how Dave Baker treated me and messed up my washer. Beware do not buy the Best Buy warranty because if you are unfortunate enough to have the technician Dave Baker (he will want money and if he is not given At least $195 he will mess up your appliances even more so) comes to your home and messes up your appliances and it all falls on deaf ears!!!

Jared Cordova -Google user

2 weeks ago

Every time I come in there is no one working the registers. Why do I have to wait over 15 minutes to buy a single item? The efficiency here is backwards (while writing this, I think it’s closer to 20). This location is at a...Read More

Wayne Pauly -Google user

a month ago

Having dinner my homework prior to the visit, I knew what I wanted: a MacBook Pro coupled with a Logitech Key S keyboard and mouse combo. The staff member, Travis, listened to my request, addressed the last few questions I had about the Logitech...Read More

PAT PICCOLO -Google user

6 months ago

When you go shopping for an electronic this is the place to go, you always find the best choice of what you want or need, the assistance you get is the best, everyone has good skills and training leading to an awesome...Read More

John Noack -Google user

7 months ago

This is the sorriest Best Buy store I agree if I could give no stars I would be happy. The geek squad is a joke!!!!! I have made 6 trips up I10 to get a computer. Ridiculous if you have to DO NOT...Read More

Joe & Monica Gonzalez (González Realty Group) -Google user

9 months ago

Decided to go to the location at the Rim Shopping center as a few people recommended, but nobody was helpful nor courteous AT ALL except the greeter. The young gentleman wasn't able to explain anything nor give a suggestion. He pretty much agreed with whatever...Read More

Carlos De Uriarte -Google user

3 months ago

A few products were stated to be available at the LA Cantera location. When I got to the store I asked an associate and they said they didn't carry said items?The associate showed no interest in inquiring into my issue and blew me off.

Just Jonny -Google user

9 months ago

I recently purchased a Zagg screen protector for $59.99 from Best Buy. When I inquired about having the screen protector installed, I was informed that there would be an additional charge of $7.99 for this service. I recall a time when Best Buy would provide...Read More

S B -Google user

11 months ago

The store isn’t bad. Not the best staff but certainly not the worst and they have some helpful people here.It’s the online same day delivery that’s a nightmare. I tracked my last 10 orders and 70% of them show “being prepared” then stall...Read More

Jason Winsor -Google user

10 months ago

I recently purchased a computer from Best Buy, and while the product itself met my expectations, I encountered a couple of issues during the process.Lack of Assistance: When it came time to transport the large item to my car, the staff at Best Buy did...Read More

Ivan -Google user

9 months ago

Dishonest customer service. I was browsing their selection of massage chairs online and called asking if they had massage chairs in the store to try. They don’t allow you to speak to anyone at the store when you call, instead you get sent to a...Read More

Tristen Taylor -Google user

a year ago

customer service: 10/10. Was immediately serviced as I walked into the door, employees asking what I needed. They escorted me directly to the Polaroid section. Notably clean store, as well. 2 people stood out: the manager named “Jose G.” and a worker named "Steve Arriola"....Read More

Nicholas Martinez -Google user

a year ago

I was in a rush and did not have time to drive around stores looking for a specific laptop I need for work. Best Buy’s automated answering service would not let me connect with a person to ask questions. I found what I needed on...Read More

J & J Garcia -Google user

9 months ago

Very busy location when I went. Stood around without being helped for a bit while shopping for phones.. but I was helped eventually by a very nice employee.Location didn't have much in stock for the Galaxy Fold 5 accessories, but the store itself seemed to...Read More

Ryan Rodriguez -Google user

3 weeks ago

I had an ongoing issue with an online purchase from Best Buy that lasted for weeks, leaving me owed money. Despite numerous attempts to resolve the matter through Best Buy’s online chat, support phone line, and even during previous store visits, no one was able...Read More

Fadi Abouzahr -Google user

a year ago

Went to the store to get an ice maker. Initially got some good insight , Someone came to get measures and I bought one that was in stock and was supposed to be delivered the following week , for 2300$ or so. 4-5weeks later nothing...Read More

Graham Little -Google user

a year ago

Had a lot of trouble canceling TVs that I had ordered online to be delivered and installed. Installers didn’t have IDs to get past the HOA gate. Was told by La Cantera Best Buy customer service that I had to go to...Read More

Elijah Smith -Google user

11 months ago

Employee's have no idea what they're talking about and trying to give advice as well as not knowing a thing about electronics , its like they built a time machine went back and hired ancient amish folk to run this place. Dudes dont know a...Read More

Jim R -Google user

a year ago

I have been an Best Buy Elite customer for many years. The store has always been a great place to look at current common technology products and the staff has always been helpful. I have made several trips since the remodel late last...Read More

Luzaan Odendaal -Google user

a year ago

Went in on what I thought would be a complete mad house on 4th of July and was surprised to find a very relaxed not too busy store. I have been needing a laptop for a very long time and Carlos was just amazing. I...Read More

Shelby Simmons -Google user

2 years ago

I was impressed. I went to purchase a tablet, only to find out they were closed for shopping due to renovations. I was feeling a little defeated after leaving home with my 11 month old, for nothing. BUT they asked what I needed and kindly...Read More

Tranquilo -Google user

a year ago

I went in to buy a microphone for my computer with a specific brand in mind and the young man that helped me was phenomenal. He showed me what I was looking for and several comparable options and shared his opinion when asked. ...Read More

Bryan Dugan -Google user

a year ago

This store is a joke (at the rim) if you need any help or need questions answered don’t waste your time! The good news as I waited 20 minutes after a person told me he was getting me help I shopped online for the two...Read More

JP -Google user

2 years ago

Best Buy is notorious for their non aggressive sales approach. I enjoy that aspect. When I have questions, I can locate a team member who always assist me with my questions. The return policy is streamlined and they make it a simple process. Impressed with...Read More

green9227 -Google user

3 months ago

I went to this store on 9/7/2024, and I wasn't greeted as the employees were chatting and on the phone. Second, no employee even bothered to ask if I needed assistance for the whole 45 minutes. I walked around the store. I was looking at...Read More

Gigi 97 -Google user

a year ago

Best buy the rim is the worst store in satx ! very dismissive staff and no one wants to help! they will throw items back at you if they don't want to return them ! Not only did the employee SLAM my item down on...Read More

Yolanda Delgado -Google user

a year ago

Love coming here. I have had issues with our appliances products, but with Luis,JC, Frank, Pete, and Sergio, it always gets fixed. We have learned things are not made to last, so I highly recommend you get the service plan and the Total...Read More

Catherine Smithpeter (The Bone Angel) -Google user

a year ago

I tried to return a TV that I only bought 2 weeks ago because it pixelated and I don't know what the problem was. It was well within the 60-day return policy and I am a total Tech care member. Because I brought the TV...Read More

Tami Price -Google user

5 months ago

The Best Buy Total Tech plan is absolutely worth the cost! I’ve had to replace my daughter’s Oculus multiple times, and each time the process has been smooth and hassle-free. The Geek Squad team is always friendly, knowledgeable, and provides excellent service. They make sure...Read More

Shelby Kashorek -Google user

2 years ago

Overpriced on several items versus other competitor locations on the same products and were out of stock on multiple items we were looking for. The tags were out on the products though- leading us to believe they were in stock. The sales representative was lacking...Read More

Adriana Julie Benson -Google user

3 years ago

Really nice layout. I have been to many Best Buy's in different states. This one had a sales/specialist section for EVERYTHING, even kitchen appliances. Staff would cover what they could in other sections, like a cashier helped me find out that the x on the...Read More

Chico Malo -Google user

a year ago

So I came back to best buy to see about a electronic device I wanted to buy. I came during the week when they are not busy. I don't like best buy on the weekend. I am currently in the store waiting by the devices...Read More

Johnn Wright -Google user

2 years ago

This is the last time I buy from Best Buy. Amazon at least apologizes for issues they incur. I bought my wife a new iPads pro for her bday. We paid for next day delivery to our home. We got a notification that it was...Read More

Z R -Google user

3 years ago

Whenever it’s time to get a new computer, I shop at Best Buy for two reasons. The opened boxes/out of the box deals are great, save hundreds of dollars. With those hundreds of saved dollars I always get geek squad protection, and it ALWAYS comes...Read More

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Best Buy in San Antonio

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Best Buy Review Summary

Reviews & Ratings

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Features

Service options

Accessibility

Offerings

Planning

Recycling

Payments

People Also Search

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Best Buy in San Antonio

Contact

About

Best Buy Review Summary

Reviews & Ratings

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Features

Service options

Accessibility

Offerings

Planning

Recycling

Payments

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