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Best Buy in Knoxville

Best Buy in Knoxville

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4.1 (4795)

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Best Buy is an electronic store in Knoxville, TN.

Best Buy Review Summary

The summary was generated by AI, based on reviews.

This Best Buy location offers a wide selection of electronics and knowledgeable staff to help with purchases. Customers praise the store's clean and organized layout, making it easy to find what they need. However, some reviewers mention long wait times for assistance and inconsistent pricing.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.4/5

Best Buy Website: 4.5/5

Facebook Reviews: 4.3/5

Trustpilot: 4.1/5

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Reviews & Ratings

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4.1

(4795 Reviews)

5

4

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2

1

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Kevin Campbell -Google user

a year ago

Coming from Denver CO this Best Buy is leaps and bounds better than any we have. The store is very clean, bright, well organized, and has great displays. The employees were friendly and felt genuinely interested in being helpful. Maybe that's just Knoxville vs Denver...Read More

Adrianna Elzinga -Google user

4 years ago

Nice and helpful staff! We were able to try out laptops before we bought them. We ended up buying online and get my laptop as a barely used product, and I am very satisfied so far!

Brandon Schreiber -Google user

3 years ago

They're open again! The new remodel looks excellent. They're still not entirely done, some areas are still being built/unpacked. But you're able to go in now & ~85% of the store is up & running.

blalock marshall -Google user

a year ago

Scott was our salesman and was Very Helpful with what we needed especially on theT.V. we purchased as well.He was Very thoroughly with us on everything we asked him

MU Herdfan1 -Google user

Edited 3 months ago

Seniors and other tech challenged buyers like me, read on. At Best Buy ask for Kelsey for any tech sale. She was just awesome with her knowledge and her willingness to go the extra mile to give us what we needed buying a new TV....Read More

Richard Jeffries -Google user

2 months ago

Hands down the best Best Buy experience we’ve had. The entire Knoxville team was fantastic, and a special shoutout to Kyle for taking such great care of us. He walked my wife and me through everything we needed to get started with our new Canon...Read More

Rose A -Google user

a month ago

We had a young man approach us for help but he was not very engaging then we asked Scott for assistance and holy cow! He was fantastic! It was obvious he loved his job and was super knowledgeable. He answered all of our questions. He...Read More

Rye Smith -Google user

Edited a month ago

Unfortunately, this is the only best buy around town so we have to accept it.. but, overall, my experience has been positive. I love the atmosphere. So far, every employee has been very nice to me. Red haired girl was nice, cash register guy was...Read More

S. Arthur Moore -Google user

a month ago

So this is a five star review because of Manuel and Alec. both of them were incredibly helpful. One wasn’t even working in the area that I was looking at and he came out just to help me. Very much appreciated after a long day....Read More

Collin Gorski -Google user

a month ago

Scott was awesome. Told us everything we needed to know about buying a new laptop. Helped us understand the ins and outs of computers. He didn't try to up sell us something we didn't want. Very respectful. Give him a pay raise!!!!

Steve Harrington -Google user

a week ago

I have been lucky to find good workable solutions on the fly. Today I got 30 bucks off at this store. However, I had to stop the cashier to correct their scanner price vs the price reduction (listed on the products shelf). It took another...Read More

Alison McClure -Google user

3 weeks ago

Review is purely on the customer service we received from Shaun! He was thorough & knowledgeable while purchasing a new laptop. Made sure we knew all the details, deals and options. Also booked us a geek squad appointment right away to set up our new...Read More

Timothy Spence -Google user

2 months ago

Very clean and organized store. The staff is always friendly and willing to help. I especially appreciate the wide selection of trading card game (TCG) products they carry — it's great for when I get the urge to rip a few packs. Always a smooth...Read More

Alex Wampler -Google user

4 months ago

Olivia was so helpful and patient! I had no idea what I was doing, and she helped me walk out with a brand new phone and with no questions. She took the time to explain everything and made great conversation. She is so lovely and...Read More

Alyce-Kay Ruckelshaus -Google user

5 months ago

I ordered a computer and monitor last week, then had Geek Squad do the setup for me yesterday before I took it home. I had one problem setting it up at home so I called Geek Squad (I have a membership) and they were able...Read More

Jared Rathbone -Google user

4 months ago

Roger was able to help me out with a weird return issue and really went above and beyond! I really appreciated his customer service and his knowledge of how to resolve it. I want to make sure he gets the kudos he deserves. Thanks!

Bee B.D.B. -Google user

6 months ago

I think this is the cleanest Best Buy I have ever been to. It sparkled. It didn't smell or have that weird dusty/moldy plasticy funk. Staff was lovely, very direct in finding what you needed or getting you set up with a service (our...Read More

Meghan Jackson -Google user

6 months ago

My husband and I just had a great experience at this Best Buy with Roger in the electronics/TV department. We let him know what we needed for our office, and he was very knowledgeable, quick, and even helped us to save a bit of money....Read More

Jada Collins -Google user

3 months ago

Low prices, and EXCELLENT CUSTOMER SERVICE!!!! LOVE how they explained all the warranty stuff. Having Geek Squad anytime is also wonderful!

kristine grover -Google user

5 months ago

Scott at Best Buy in Knoxville was so helpful and friendly,it gives me hope in customer service...we bought a printer and new security system. THANK YOU SO MUCH!!!

Features

Service options

Curbside pickup

Delivery

In-store pickup

In-store shopping

Onsite services

Same-day delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Offerings

Assembly service

Repair services

Amenities

Wi-Fi

Planning

Quick visit

Recycling

Batteries

Electronics

Payments

Checks

Credit cards

Debit cards

NFC mobile payments

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