Reviews (865) 769-5358 Call Direction Website Photos About
Call Direction Website Reviews

About

Best Buy is an electronic store in Knoxville, TN.

Best Buy Review Summary

The summary was generated by AI, based on reviews.

This Best Buy location offers a wide selection of electronics and knowledgeable staff to help with purchases. Customers praise the store's clean and organized layout, making it easy to find what they need. However, some reviewers mention long wait times for assistance and inconsistent pricing.

Review Rating Chart

Yelp: 4.2/5

Google Reviews: 4.4/5

Best Buy Website: 4.5/5

Facebook Reviews: 4.3/5

Trustpilot: 4.1/5

Initializing review summary...

Reviews & Ratings

Leave a Review
4.1
(4795 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Kevin Campbell
Kevin Campbell -Google user
a year ago
Coming from Denver CO this Best Buy is leaps and bounds better than any we have. The store is very clean, bright, well organized, and has great displays. The employees were friendly and felt genuinely interested in being helpful. Maybe that's just Knoxville vs Denver...Read More
Adrianna Elzinga
Adrianna Elzinga -Google user
4 years ago
Nice and helpful staff! We were able to try out laptops before we bought them. We ended up buying online and get my laptop as a barely used product, and I am very satisfied so far!
Brandon Schreiber
Brandon Schreiber -Google user
3 years ago
They're open again! The new remodel looks excellent. They're still not entirely done, some areas are still being built/unpacked. But you're able to go in now & ~85% of the store is up & running.
blalock marshall
blalock marshall -Google user
a year ago
Scott was our salesman and was Very Helpful with what we needed especially on theT.V. we purchased as well.He was Very thoroughly with us on everything we asked him
MU Herdfan1
MU Herdfan1 -Google user
Edited 3 months ago
Seniors and other tech challenged buyers like me, read on. At Best Buy ask for Kelsey for any tech sale. She was just awesome with her knowledge and her willingness to go the extra mile to give us what we needed buying a new TV....Read More
Richard Jeffries
Richard Jeffries -Google user
2 months ago
Hands down the best Best Buy experience we’ve had. The entire Knoxville team was fantastic, and a special shoutout to Kyle for taking such great care of us. He walked my wife and me through everything we needed to get started with our new Canon...Read More
Rose A
Rose A -Google user
a month ago
We had a young man approach us for help but he was not very engaging then we asked Scott for assistance and holy cow! He was fantastic! It was obvious he loved his job and was super knowledgeable. He answered all of our questions. He...Read More
Rye Smith
Rye Smith -Google user
Edited a month ago
Unfortunately, this is the only best buy around town so we have to accept it.. but, overall, my experience has been positive. I love the atmosphere. So far, every employee has been very nice to me. Red haired girl was nice, cash register guy was...Read More
S. Arthur Moore
S. Arthur Moore -Google user
a month ago
So this is a five star review because of Manuel and Alec. both of them were incredibly helpful. One wasn’t even working in the area that I was looking at and he came out just to help me. Very much appreciated after a long day....Read More
Collin Gorski
Collin Gorski -Google user
a month ago
Scott was awesome. Told us everything we needed to know about buying a new laptop. Helped us understand the ins and outs of computers. He didn't try to up sell us something we didn't want. Very respectful. Give him a pay raise!!!!
Steve Harrington
Steve Harrington -Google user
a week ago
I have been lucky to find good workable solutions on the fly. Today I got 30 bucks off at this store. However, I had to stop the cashier to correct their scanner price vs the price reduction (listed on the products shelf). It took another...Read More
Alison McClure
Alison McClure -Google user
3 weeks ago
Review is purely on the customer service we received from Shaun! He was thorough & knowledgeable while purchasing a new laptop. Made sure we knew all the details, deals and options. Also booked us a geek squad appointment right away to set up our new...Read More
Timothy Spence
Timothy Spence -Google user
2 months ago
Very clean and organized store. The staff is always friendly and willing to help. I especially appreciate the wide selection of trading card game (TCG) products they carry — it's great for when I get the urge to rip a few packs. Always a smooth...Read More
Alex Wampler
Alex Wampler -Google user
4 months ago
Olivia was so helpful and patient! I had no idea what I was doing, and she helped me walk out with a brand new phone and with no questions. She took the time to explain everything and made great conversation. She is so lovely and...Read More
Alyce-Kay Ruckelshaus
Alyce-Kay Ruckelshaus -Google user
5 months ago
I ordered a computer and monitor last week, then had Geek Squad do the setup for me yesterday before I took it home. I had one problem setting it up at home so I called Geek Squad (I have a membership) and they were able...Read More
Jared Rathbone
Jared Rathbone -Google user
4 months ago
Roger was able to help me out with a weird return issue and really went above and beyond! I really appreciated his customer service and his knowledge of how to resolve it. I want to make sure he gets the kudos he deserves. Thanks!
Bee B.D.B.
Bee B.D.B. -Google user
6 months ago
I think this is the cleanest Best Buy I have ever been to. It sparkled. It didn't smell or have that weird dusty/moldy plasticy funk. Staff was lovely, very direct in finding what you needed or getting you set up with a service (our...Read More
Meghan Jackson
Meghan Jackson -Google user
6 months ago
My husband and I just had a great experience at this Best Buy with Roger in the electronics/TV department. We let him know what we needed for our office, and he was very knowledgeable, quick, and even helped us to save a bit of money....Read More
Jada Collins
Jada Collins -Google user
3 months ago
Low prices, and EXCELLENT CUSTOMER SERVICE!!!! LOVE how they explained all the warranty stuff. Having Geek Squad anytime is also wonderful!
kristine grover
kristine grover -Google user
5 months ago
Scott at Best Buy in Knoxville was so helpful and friendly,it gives me hope in customer service...we bought a printer and new security system. THANK YOU SO MUCH!!!

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Onsite services
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Amenities

check icon Wi-Fi

Planning

check icon Quick visit

Recycling

check icon Batteries
check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments