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Reviews (817) 238-6025 Call Direction Website Photos About
Best Buy Electronics stores Texas Fort Worth Best Buy
Best Buy in Fort Worth

Best Buy in Fort Worth

Is this your business?
4.1 (2677)
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 7:00 pm
Electronics Stores Appliance Stores Computer Stores Home Theater Stores Music Stores Video Game Stores Video Stores
Best Buy Electronics stores Texas Fort Worth Best Buy
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(817) 238-6025
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Best Buy

5944 Quebec St, Fort Worth, TX 76112

 https://classic-stores.bestbuy.com/tx/fort-worth/5944-quebec-st-1027.html/?ref=NS
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About

Best Buy is an electronic store in Fort Worth, TX.

Best Buy Review Summary

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4.1
(2677 Reviews)
5
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1
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J B
J B -Google user
11 months ago
Waited ten minutes in line to purchase one Ethernet cord. Gave up waiting and decided to go to Walmart instead. They seem to have at least five associates working the floor but only one register and we got stuck waiting behind the same line as...Read More
Jaime Corona
Jaime Corona -Google user
4 years ago
Took my car for installation at 10:15 am, I drove the car myself adjusted the mirror since it is my daughters car, picked up the car at 3:00 pm, my daughter tells me something is wrong with the rear view mirror, its brittle the...Read More
Frank Williams
Frank Williams -Google user
2 weeks ago
Well... I guess this place didn't want my money today. I was looking to purchase new speakers for my car. I stood around for several minutes looking, but nobody ever came to assist. I would be more understanding if it was super busy there, but...Read More
Konahagure
Konahagure -Google user
2 weeks ago
I lost the power cord to one of my tv's. I went to this location and did get an initial greeting at the door which was fine. Then wandered around for about fifteen minutes trying to find where they would stock spare power...Read More
iryina
iryina -Google user
2 months ago
Was very excited to get free instillation of my head unit into an older car for Apple CarPlay. Everything was put together very nicely. It was just very disappointing to get my car key back and the team informing me “it was a little...Read More
Bill Gentry
Bill Gentry -Google user
4 days ago
Purchased a Samsung 75 inch TV with a free Samsung sound bar. I had a neighbor come set it up as I am disabled. Neighbor used to deliver and set up electronics at a place other than Best Buy.The Sound bar was NOT compatible with...Read More
Andrea Llamas
Andrea Llamas -Google user
4 months ago
We went in today looking for a monitor and a keyboard and Devyn helped us out with everything. He was amazing!! He was so helpful and very kind. We got along with him so well it was truly an amazing shopping experience! He made finding...Read More
Carla Cartwright
Carla Cartwright -Google user
4 months ago
From the moment I walked in the door til exiting, such caring employees helped me find a bargain on a TV for my 86 year old Mom. Amber was helpful in explaining that TV's are measured diagonally (I am never too old to learn)...Read More
Sean Smith
Sean Smith -Google user
4 years ago
No Review Text
J Buck
J Buck -Google user
2 months ago
Ordered a $60 collectible Neca figure. The package was torn on the back side. The front portion of the box had an annoying sticker on it which could have easily been attached to the bottom portion of the box. I’m an...Read More
Christopher Mitchell
Christopher Mitchell -Google user
3 months ago
I recently had the pleasure of working with Tristan from Geek Squad (Lake Worth location), and I couldn't be more impressed with the level of service provided. My son's custom-built computer was experiencing some frustrating issues that we couldn’t seem to resolve on our own.Tristan...Read More
Ben Johnson (Playstatement)
Ben Johnson (Playstatement) -Google user
a month ago
Let's be frank about best buys customer service in General. It's pretty poor.Imagine my surprise when I met not 1 not 2 not 3 people at returns/geek squad that went above and beyond for me.1 return was an open box with a swapped serial #....Read More
Estellita Rivera
Estellita Rivera -Google user
4 months ago
Scheduled an appointment for my son’s iPad screen to be fixed due to it being cracked. Talked to their phone customer service the day prior and told them the problem the gentleman quoted me $100-$200 to fix it if I took it into the geek...Read More
Mars G
Mars G -Google user
4 months ago
Today was a 5 star day at the Geek Squad in Best Buy on Quebec in Lake Worth, TX, for sure! I was dead in the water when Microsoft Word wouldn't allow me to edit my documents. Matthew figured out the issue and explained the...Read More
Amber Torres
Amber Torres -Google user
11 months ago
Took hours and they couldn't figure out why they couldn't charge my cars. So they had me make a payment and come back in 3 days. I did and still the same thing. It was because of the mail. So they stopped charges. And they...Read More
Protective Dad Pranks
Protective Dad Pranks -Google user
4 months ago
I came in today to buy a new MacBook Pro. Because of the price and the stellar customer service provided to me by Lauren, I actually bought two! I’ve been coming here for years. The customer service is always good. But Lauren took customer service...Read More
Clarissa Luna
Clarissa Luna -Google user
a year ago
I’ve only been here two times while living in Lake Worth. Both times a young man Xavier has helped us - he was friendly, knowledgeable about the product and even offered a second opinion when we weren’t too sure about a purchase. He was happy...Read More
Doug Wever
Doug Wever -Google user
11 months ago
This is the absolute last time I will even try Best buy for anything. Tried to get my son's car stereo installed, not only was the appointment a week and a half out when we called back to confirm you can't even get an employee...Read More
Martin Bate
Martin Bate -Google user
a year ago
Had a new head unit and backup camera installed in my car here. Purchased it through Best Buy, and the pricing for the install was competitive with other shops. The install team was courteous and quick, and they did a great job. The new head...Read More
Amy Schafer
Amy Schafer -Google user
9 months ago
I went in the store to most likely buy an iPad, I was asked if needed help, once I said yes I was looking at tablets. The young male employee pointed at the sign in the back of the store and said they...Read More
Shannon Mccabe
Shannon Mccabe -Google user
a year ago
Great customer service in the computer department! The employee answered all our questions without trying to just up sale us. As a result of the no pressure, honest feedback on products that would work for us without trying to sell the most expensive...Read More
Sarah Bittle
Sarah Bittle -Google user
a year ago
Worst managerial customer service I’ve experienced at any location. I had several employees helping to exchange an iPad (my out of state in-laws purchased the wrong one for my kids), brand new and unused condition. After working for an hour figuring out how to...Read More
Woody Dlugosch
Woody Dlugosch -Google user
10 months ago
I have a small rental policy with Amy Kaplan State FarmThey are great and helping meWith my annual billing reminders!I'm very appreciative of these services
Aubrey Adams
Aubrey Adams -Google user
a year ago
They had the graphics card we were looking for which was great! But the staff at the back of the store didn't seem to want to help us get our product out of the case, and wouldn't check us out at the back. We got...Read More
Adamu Ibrahim
Adamu Ibrahim -Google user
a year ago
Came in to buy a tablet for my son, we spent 20 minutes trying get someone to just open the locked box and give us a tablet to go checkout we could not find anyone. I went to the Customer service desk, they radioed for...Read More
Don Moody
Don Moody -Google user
2 years ago
Our most recent visit was great. The sales folks were more than happy to answer questions and explain anything we didn't understand. We ended up buying our new television online from the same store and having it delivered. No muss, no fuss. Delivery...Read More
Chris Crawford
Chris Crawford -Google user
a year ago
They wouldn't price match Amazon's price because it had a little coupon box to click and make the price even lower. She told me at checkout they don't honor "coupons". Really? As long as it's "Sold by Amazon" and "Ships by Amazon", it shouldn't matter...Read More
Francisco Donoso
Francisco Donoso -Google user
a year ago
Came in for a screen protector. It was applied incorrectly and they said they couldn’t do anything about it. Only when I asked them to either replace it or refund and and that I would not be leaving they said they would replace. They took...Read More
Luis Garfias
Luis Garfias -Google user
a year ago
Over 55 minutes trying to get one simple question answered. I keep getting someone I can barley understand and they say if I’m disconnected they will call me back, got hung up on twice with no call back. Not happy as a total tech member....Read More
Rafiul Islam
Rafiul Islam -Google user
2 years ago
By far the worst Best Buy I have visited in terms of customer service. Even when I brought up my negative experience with the staff member named “Anthony” to the staff, no one even cared and brushed it off. I get better service at a...Read More
RJ
RJ -Google user
a year ago
Unorganized. Pickup order said ready. Ended up standing around for 2 hours. And was told I could just cancel the order and be refunded in 5-7 business days and just purchase it in the same store. By the time we got...Read More
Kayna Atkinson
Kayna Atkinson -Google user
5 months ago
This place REFUSED to give me the order that I paid SEVERAL HUNDRED dollars for. And not only that but humiliated me, made me look/ feel stupid, and questioned to see my parents ID. I am grown and they made me feel like a child....Read More
Scott Robertson
Scott Robertson -Google user
a year ago
Bought a brand new PS5 from here and what I got was clearly a previously owned and returned unit. No plastic peel, missing the screw for the base, and off the shelf twist ties for the cables.Called the store to get it resolved and they...Read More
Ron Hanson
Ron Hanson -Google user
2 years ago
Received outstanding service from Best Buy Tech. who fixed a water line that for my refrigerator that was improperly installed by sub contractors.I'm not exaggerating when I say this Hispanic fellow went above and beyond when fixing the problem that should have been done...Read More
Miguel Rios
Miguel Rios -Google user
2 years ago
I went in pretty excited, left horribly disappointed. Rainy Saturday night, wasn't busy at all...girl up front "couldn't even" cause she was in her phone..was gonna ask where was car audio and security...had full intentions of purchasing 2 stereos, 6 speakers, amplifier and an auto...Read More
J C
J C -Google user
3 years ago
Made an appointment to get my phone battery replaced, a week in advance. I made the appointment for the early afternoon in order to get my phone back same day. After being checked in, I waited for 25 minutes before being seen. When I was...Read More
Leandra Velazquez
Leandra Velazquez -Google user
3 years ago
It's unfortunate that I cannot give the full five stars because they have great employees for the most part. Several employees have been wonderful and very helpful when buying our electronics and answering all my husband's questions. Reason only 4/5 stars is because of one...Read More
Carolina Casillas
Carolina Casillas -Google user
a year ago
I had the pleasure of working with Mitchell on a return i had to make. I was so confused on how to reset a device and he jumped in to help me without hesitation. I give it 5 Stars just because of him! He was...Read More
Alex Wolfe
Alex Wolfe -Google user
a year ago
Update: this place sucks so much now. Seems like they have a lot of fraud and theft issues because they treat everyone like they are thieves. Literally was told I can no longer use e-gift cards here unless I physically print out the certificate… are...Read More
Laura Wadley
Laura Wadley -Google user
2 years ago
The Geek Squad was helpful in scheduling a reservation and performing a screen replacement. Went in person on Monday and the squad rep got me a reservation for Wednesday. (I was unaware of the need for a reservation).Rep called Wednesday morning to ask a couple...Read More
Michelle
Michelle -Google user
6 years ago
This store is great! It is clean and well stocked. The staff is usually a great help. I tend to research what I need before going and sometimes the staff isn't very helpful. Over the years the store has changed so much with the...Read More
J
J -Google user
5 years ago
Bought the tech support I do not have to pay additional for installation only cost of product. Had some kinks when installers grounded the electronic equipment to my driver side rear lights did not work it took them 10 minutes to find issues....Read More
Nancy Carlson
Nancy Carlson -Google user
3 years ago
We bought a new TV at another store and needed to recycle our old one. Best Buy has a great electronics recycling program and took the TV. We live 100 miles away in a small town with no electronics recycling available here. We appreciate that...Read More
Tyrrell Hearn
Tyrrell Hearn -Google user
3 years ago
The only reason I go to best by is to support brick and mortar stores. Sometimes I will even pay a little extra with no complaint. But I just went in there and the person at the counter demanded I ware a mask to check...Read More
Allen Brackett
Allen Brackett -Google user
2 years ago
Was not impressed having a phone issue and the Samsung tech sent me to best buy to have someone physically check my phone out. The guy at the front who directs everyone was less than excited to help me he kept saying you need...Read More
Teri Knapp
Teri Knapp -Google user
4 years ago
Customer Service was very quick with my gift card problem fixed in minutes. Then I was on the floor trying to find what I wanted. & the gentleman that helped me was great. You didn't have what I wanted in the store so I...Read More
Janine Lewis
Janine Lewis -Google user
2 years ago
Best buy used to be my go-to for all my needs. Things have changed since the pandemic. The lack of customer service is at an all-time zero. Nick in the Geek squad helped me, he tried to interrogate me and even asked to see proof...Read More
Breanna Tucker
Breanna Tucker -Google user
5 years ago
I went in with some of my family to get a laptop. The guy helping us was very professional and educated. He wasn't pushing us to get the most expensive one, he just gave us the information and let us decide. He helped us to...Read More

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check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Onsite services
check icon Same-day delivery

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check icon Wheelchair accessible parking lot

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check icon Assembly service
check icon Repair services

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check icon Batteries
check icon Electronics

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check icon NFC mobile payments

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Contact

(817) 238-6025
View on Map

Best Buy

5944 Quebec St, Fort Worth, TX 76112

 https://classic-stores.bestbuy.com/tx/fort-worth/5944-quebec-st-1027.html/?ref=NS
Schedule Tour

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