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Best Buy in Chicago

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4.1 (3586)

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Best Buy is an electronic store in Chicago, IL.

Best Buy Review Summary

The summary is generated by AI, based on reviews.

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4.1

(3586 Reviews)

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karina k -Google user

6 months ago

Patrick was really sweet and helpful in helping me find a laptop. He was knowledgeable and kind and patient. He found everything I needed. Thank you! The place was big and nice and lots on display to try. We played some games on the iPads...Read More

Sallie Arrington -Google user

a year ago

Oh, my most jewelry items, such as beads, were 60% off! I have been able to create many beautiful items to sell. I love Joanne's and the staff, everywhere I go! I went to Chicago and shopped Joanne's! They should let me do a commercial!

jayce Charles (Jayce) -Google user

2 months ago

Buying a laptop can be a daunting challenge,with Co-Pilot 365 AI on the market and a literal glut of normal laptops I felt confused. I had ordered a Lenovo Thinkpad promised to me in just a few days, but then they moved it a...Read More

B Jazzo -Google user

3 months ago

In and out as always great staff help you find your items with no problem

Yanná “DaDonDiva” Noëlle -Google user

a year ago

I’ll try to make this brief but here’s my experience with this store. Went to Best Buy in Oct because my fridge went out. Ended up purchasing a compete kitchen set then went back the next couple of days after further researching the Whirlpool...Read More

Stephanie Caver -Google user

a month ago

Best Buy had everything I needed today. My TCL TV is great.

Adeel Harison -Google user

a week ago

Exceptional service from Luis Alba at Best Buy! He went above and beyond to help me find the perfect MacBook Pro for my needs. His knowledge and expertise were impressive, and he made the entire buying process seamless and stress-free. Highly recommend Luis to anyone...Read More

PL -Google user

a month ago

Yair in customer cell service took all my questions so courteously and as accurately as possible. The same with Erik in Geek Squad department. They gave me as much information as possible to make good decisions without trying to oversell me but showed me many...Read More

L Mcgrew -Google user

3 weeks ago

We just bought two Dell computers from this location and we are extremely pleased with the customer service we received throughout the entire process. The floor representatives were more than eager to help and assist us in making a decision based on our needs. We...Read More

Grace Bravo -Google user

2 weeks ago

I purchased an apple watch from this store and when I went to pick it up I discovered the watch face was missing after many attempts to get answers no one at this location helped me in any way, 2 weeks later I decided to...Read More

jose Pereida -Google user

Edited a month ago

I liked it but the reason why I went here was because about ten years ago I went and bought my son his first tablet. So we wanted to see how it looked now. It looked new very different from before. The Associates were helpful...Read More

Twanna Lewis -Google user

3 months ago

I went into best buy to purchase an item I had order. Before I made to the location they email me stating that item was ready for pickup. When entering there establishment the customer service that was sitting by the door directed me to where I...Read More

Joshua Cook -Google user

5 months ago

Best Buy South Loop has been super reliable every time I’ve placed an order. I’m not the type to browse or wander around a store—I know what I want, and I just want to pick it up and go. They always have my order ready...Read More

Lakesha Todd -Google user

3 months ago

The tech guy I believe his name was Enrique? AMAZING! The whole department very helpful and gave me a lot of information as I picked a “cute” but not functional lab top on my own. I didn’t have my receipt but he put my mind...Read More

Paola Rodriguez -Google user

3 weeks ago

Today I went to look for a tv and a PS5. Luis A,was very attentive and patient from the moment we asked for help till the moment he placed our items in the car. He answered all of my questions and had such a positive...Read More

Yolanda Brooks -Google user

a week ago

Big thanks to Vash at the Canal and Roosevelt location! You're amazing, thank you so much for helping me with my purchase and sharing your expert knowledge about TV's. I've learned a ton about what to look for in a great picture and sound system,...Read More

Justine V -Google user

5 months ago

I had a very stressful day when I arrived at Best Buy, and I was truly impressed by the professionalism and kindness of Mateo from the Geek Squad. He was patient, reassuring, and took the time to assist me with setting up my new phone...Read More

Aska Wurtz -Google user

a month ago

Ashley is amazing! I came in needing a wifi router but had no clue what I should get. She recommended me a router and got me in an out! Amazing employee and human being!!!

Samantha Dobrin -Google user

4 weeks ago

Best Buy & for Best Buy South Loop really has it all and the attentive, and so on it service brings it out and gets the job done and exceptionally so. Because of my remarkable service of experience I did receive. My VPO sales consultant Rep....Read More

Stephanie -Google user

4 months ago

We always have a wonderful experience with the Geek Squad at this location. Mateo goes above and beyond if helping. His level of expertise is the BEST in the city of Chicago. Mateo evaluates what needs to be done quickly and thoroughly, offers solutions (never pressuring),...Read More

Ed -Google user

4 months ago

Did a exchange for a TV that was shipped and came with a cracked screen. Karen and Theodore in customer service were great, freindly and made sure we were satisfied with best buy. got the exchange done in record time .

Dr. Ayubi -Google user

4 months ago

I am Dr. Ayubi. In the same way I complain about poor customer services, I give proper recognition to who ever goes beyond the call of duty providing incredible customer services. That was my experience with the Samsung Experience …

Susan Yu -Google user

4 months ago

JP was super helpful, and was really nice. He helped us with our purchase/ exchange for screen protector and was super fast and efficient with service, good professionalism. Thanks for your help!

Joshua Hudson -Google user

2 weeks ago

Team Member Josh is awesome. Friendly, helpful, and professional. Ask for Josh when you are in the store!

Alex Nikolaev -Google user

a month ago

Bought a TV from here today and Carlos was super helpful in making my purchase. Great service, will come back for tech needs!

Becky Gallo -Google user

2 weeks ago

Zac was a huge help in me purchasing new headphones. He was knowledgeable, helpful, and funny!

JsGmzMtz -Google user

3 weeks ago

Luis was amazing since the beginning till the end he provided excellent customer service! Thanks again, Luis for all your help and for taking your time to explain everything!

Chad Blanton -Google user

3 months ago

Alex and Matteo took the time to assist us with our tv order and installation. Turning our not so good virtual sales experience to an amazing in store experience.

Elaine Mazzei -Google user

3 months ago

I had an appointment with the Geek Squad. Hardware problem, needed new battery. Gave me clear instructions for ordering one. Will be coming in to have them install it. This service is included in my annual fee for Geek Squad support.

Allen Zeng -Google user

5 months ago

Great Experience today. Sales person Amani is absolutely the best. Very patient in explaining everything for us.

Features

Service options

Delivery

In-store pickup

In-store shopping

Onsite services

Same-day delivery

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Offerings

Assembly service

Repair services

Planning

Quick visit

Recycling

Batteries

Electronics

Light bulbs

Payments

Checks

Credit cards

Debit cards

NFC mobile payments

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Best Buy Review Summary