Best Buy in Cape Girardeau

Best Buy really dropped the ball. I purchased and Open Box deal for a sound bar and subwoofer from that stated it was in Excellent Condition with all the accessories and in the original box. When I got to the store it was clearly a floor model with no box and no remote control. The manager couldn't have cared less and asked if I wanted a refund. Obviously I took the refund and I will consider the hour drive a learning lesson not to trust them again.

Everyone at this store has been great to us since we moved to Cape several years ago. Our recent refrigerator purchase went delightfully well--great price, prompt delivery by capable and polite professionals. Specifically, store manager Corey helped us find the best fridge for our needs, and the installers Levi and Corey (another employee by the same name) were prompt, skilled and polite. When fridge started leaking--my fault, messing with the filter, but the Best Buy repairman cheerfully and quickly fixed it (at no cost to me). To summarize: Best Buy has my. business for all appliances or equipment. I am so grateful to be their Total Care client.

Hours say they are open. They are not. I looked on their sign, apparently they changed their hours just for one week only and then they are changing again. Next week. At least keep consistent hours for the holidays. Don't swish them just for one week. And then confuse all your customers on Google maps. Not okay.

Terrible customer service. I placed an order that i was guaranteed to receive by 12-14-24. It is now 12-16-24 and the only solution is that they state it will be resent but i wont even have any info for tracking or anything for at least 72 hours which is longer than the new expected delivery date. So in short, Their process to solve this is not helpful AT ALL!!! Also if you want a refund it is 7-10 Business Days!

Asked for store credit but the cashier wouldn’t let me get store credit and returned it to my card. Obviously it’s not a big deal but there was something i wanted that day and didn’t want to wait for the money to come back and when the manager came back to help they couldn’t get me store credit because of some sort of time limit.

Terrible customer service! Employees were more focused in discussing the fascinating details of their personal lives than actually helping customers with their purchase. My cashier had one of the absolute worst attitudes I have ever experienced (and we're in Cape, so that's saying something). I was struggling with pushing my TV and printer through the store and NO ONE offered assistance or even acknowledge that I might need help. Then the cashier looked at me, with gum in her mouth, and said, "think you might need a cart" and when I agreed she rolled her eyes and went to grab one. Unfortunately, I drive a small sedan so I had to lay my television flat. She asked "why would you buy a TV if you don't have a vehicle big enough for it?" I said I understand the store policy, but it's all I have so it'll have to do. She then lectured me for 5 minutes about how best buy wouldn't take the TV back if it's damaged because it would be my fault if it's broke (keep in mind, I already said I understood the store policy). Then she took my printer and THREW it into my front seat after making me feel bad for having a small car. I thought best buy focused on market differentiation by offering an unparalleled customer experience, but I supposed I was misinformed. I'll save a few bucks and go to Walmart next time.