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Best Buy is an electronic store in Austin, TX.

Best Buy Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.1
(2744 Reviews)
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1
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Zeinab Haji
Zeinab Haji -Google user
a year ago
Today I had an excellent experience here at Best Buy. Thanks to Jacob with the long curly hair who went above and beyond to help me buy my OURA ring. Jacob people like you are rare, so hard to find. Best Buy is so lucky...Read More
Heather C.
Heather C. -Google user
2 years ago
I had great experiences at this location.  First, I was shopping for a refrigerator. Laurie walked us around, answering our questions  and helping us narrow down our preferences. Next was Esco. He worked the computer to find the refrigerator.  He gave us a lot of...Read More
Sam Pattnaik
Sam Pattnaik -Google user
7 years ago
They are the friendly neighborhood best buy for me. Very clean store and super helpful staff. I love how well maintained this store is, I like it better than the Cedar Park location. This is super conveniently located next to whole foods in the Arboretum....Read More
Douglas Dixon
Douglas Dixon -Google user
3 years ago
got tired of waiting for a ps5. went with a pc instead. amazing asus machine. be awesome if graphic cards were more in stock, but a nvidia 3070 is still a beast.
Alfred “Diego” Lloyd
Alfred “Diego” Lloyd -Google user
Edited 2 years ago
Rarely busy, I don't think it has ever taken longer than 5 minutes for me to check out. I've used the geek squad once, and all of my questions answered. I do suggest making an appointment if you have more than questions, though. The staff...Read More
Tom W
Tom W -Google user
3 months ago
Dylan Elias at Best Buy Gateway in Austin, Texas (store #203) provided excellent customer service. I was trying to pick a monitor that would be mainly used for productivity (clear text with lots of real estate was most important). But, I also...Read More
Merc N
Merc N -Google user
a month ago
I ordered online for pickup. I was in and out of Best Buy less than 3min. I item I bought was withe the 5min drive. Amazon can't beat Best Buy wireless car play.
Mohannad Ibrahim
Mohannad Ibrahim -Google user
2 months ago
I’d like to especially thank Nick and Faris for their great help. I’ve had an issue with the tv I bought and they helped me tremendously get it resolved with Bestbuy’s customer care and navigate which membership class best suits my needs. They’re literally the...Read More
Sandi Harris
Sandi Harris -Google user
a month ago
Superb service! Buy their membership service for at least 1 or 2 years, get Geek Squad support, excellent service, AND They FOUND my Lost smartphone 6 weeks after I accidentally left it in their store!!! Hooray!!!
Rachael Ann Wyatt
Rachael Ann Wyatt -Google user
5 months ago
Robbie in the appliance department was more helpful than any person we interacted with at boutique appliance places. We need to replace a range hood that quit on us after only two years (not purchased from best buy). He talked through what we didn't like...Read More
John Farmer
John Farmer -Google user
5 months ago
Always friendly (except for one guy and he was reported to the manager), helpful and great array of items. I would recommend you purchase the TotalTech plan.
Mark Lewis
Mark Lewis -Google user
2 weeks ago
Belinda is home appliances is super nice , helpful and knowledgeable. Thank you so much
Dorin דורין Glazer גלזר
Dorin דורין Glazer גלזר -Google user
2 months ago
Lots of products. Cheap at Walmart. Plenty of parking. Amazing attitude and service. I was there on a not-so-busy morning.
Jonesie Doodles
Jonesie Doodles -Google user
7 months ago
Honestly this is the nicest best buy I've been to. The employees were so nice and helpful today. When we needed advice on wifi routers there was someone available immediately. No standing around waiting or trying to find someone. I hate shopping for electronics but...Read More
Samantha Bradsher
Samantha Bradsher -Google user
5 months ago
Faris was excellent and knowledgeable and very kind! Helped me in more ways than one choose a laptop great for school
Thomas Lum
Thomas Lum -Google user
a week ago
They recycle old batteries and electronics which is great for the environment
Steven
Steven -Google user
10 months ago
I recently had an issue with my TV I purchased here. The service experience supervisor, Ryan, and his team went above and beyond to make things right. Ryan's dedication to ensuring customer satisfaction is rare today. I greatly appreciate the effort and care he put...Read More
Solace Alabi
Solace Alabi -Google user
2 months ago
Staff was really nice and gave good recommendations, even kept up with my family's indecisiveness and how silly we were being 😆. Helped a lot! …
Aarthi Iyer
Aarthi Iyer -Google user
3 months ago
Most of the staff are really helpful and they almost ALWAYS have great deals going on.
Veronica Gonzalez
Veronica Gonzalez -Google user
10 months ago
We were today on Black Friday night. The employees of that store were very nice and helpful. Especially Alejandro Montano. We were having some issues with the credit card. He went far and beyond to help us. Great customer service. Good job guys 😉 …

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Onsite services

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Planning

check icon Quick visit

Recycling

check icon Batteries
check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments