I had gone into the Best Buy in Alexandria because my iPhone how do you screen malfunction. I went in originally two weeks ago or three different employees told me that it was still covered under warranty, even though it had a tiny tiny crack...
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I had gone into the Best Buy in Alexandria because my iPhone how do you screen malfunction. I went in originally two weeks ago or three different employees told me that it was still covered under warranty, even though it had a tiny tiny crack on one of the camera lens. However, I did have to wait a week for Apple to unlock my Apple ID because I forgot the password. I went back a week later, and the staff there that day informed me that it was not actually covered under warranty, and that I would have to pay the full price to have it fixed. When I questioned this, they told me that the other employees would have to be fired if they were to have fixed my phone. Thacker was exceptionally rude, condescending, and unhelpful, as well as unprofessional. I went back a few days later after speaking to Apple, and fixing the warranty issue and a wonderful employee at geek squad named Billy helped me out as quick as he could. He was understanding, informative, kind, and very quick to work with. If I had to recommend anywhere for someone to go and get their electronics fixed, it would be with Billy at Best Buy in Alexandria Louisiana.