Horrendous Customer Service at The Stadium Restaurant and Bar
I have been a long-time resident of New Port Richey and decided to support a local establishment, The Stadium Restaurant and Bar. Unfortunately, my experience was nothing short of a disaster, and I feel compelled to warn...
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Horrendous Customer Service at The Stadium Restaurant and Bar
I have been a long-time resident of New Port Richey and decided to support a local establishment, The Stadium Restaurant and Bar. Unfortunately, my experience was nothing short of a disaster, and I feel compelled to warn others about their appalling customer service and disregard for customer needs.
I placed a takeout order for pretzels, specifically requesting over the phone that they be lightly cooked due to a throat condition stemming from prior radiation treatment. This critical request was entirely ignored. When I arrived home—after a 15-minute drive—the pretzels were not only severely burnt but also stale, rendering them completely inedible. To add insult to injury, the packaging was stapled shut, so I had no way to inspect the food before leaving the restaurant.
Upon calling the restaurant to rectify the issue, I was connected to a manager named Mike. I calmly explained the situation and requested a credit for the inedible food, offering to send photographic evidence of the burnt pretzels. Instead of addressing the issue with professionalism or compassion, Mike took a condescending tone, dismissively correcting my estimation of how much additional time it would take to return and have the food remade. His arrogant attitude only escalated when I reiterated that I could not reasonably make another 45-minute trip for a simple $25 order. Rather than resolving the situation amicably, he rudely insisted this was “their policy” and refused to make any accommodations.
I will admit to losing my temper in response to his unprofessional demeanor, but this situation should never have escalated to that point. As a customer who politely explained a legitimate issue, I should have been treated with respect and care, not disdain and arrogance. The lack of basic courtesy and customer service skills demonstrated by the management at The Stadium is unacceptable and reflects poorly on the establishment as a whole.
If you value your time, money, and dignity as a customer, I strongly urge you to avoid this restaurant. There are plenty of other local establishments that prioritize customer satisfaction and are willing to address issues in a reasonable manner. The Stadium Restaurant and Bar clearly does not.
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 1
Service: 1