Stayed here for a few nights mid week while on a trip to the redwoods. Room was very nice, grounds were quiet. On site gift shop/cannabis shop employee was super nice and welcoming. The resident cat was friendly. The restaurant and tasting rooms were closed...
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Stayed here for a few nights mid week while on a trip to the redwoods. Room was very nice, grounds were quiet. On site gift shop/cannabis shop employee was super nice and welcoming. The resident cat was friendly. The restaurant and tasting rooms were closed during our stay due to the time of year. Five stars for rooms and grounds, but 3 stars for service because our check in was met with an icy reception. We let staff know in advance we would be 4 minutes late to check in due to the rainy and windy roads leading to the inn. (Their website says "We are happy to arrange a late arrival for you" so we thought we'd be OK being 4 minutes late). Upon our arrival, however, we felt like an inconvenience to the staff. We were told we were the only guests at the entire inn, and no staff would be on site after our check in. So, we asked who we could reach out to in case of any issue or emergency. We were told the after hours point of contact was on vacation so basically there wasn't anyone. Given this, we asked if we could quick check the room before the employee left to make sure there were no issues. Their reply was "what are you concerned about"? It was clear the employee felt inconvenienced by our arrival and didn't want to be there checking us in. The employee then said "See? It's never just 5 minutes", despite us only having been there a few minutes at that point. The comment and attitude felt really unwelcoming and put a damper on our arrival.