I rarely write reviews with this intensity, but our experience at The Copper Rocket was a test of patience and truly a culinary debacle. From the moment we stepped in, the establishment seemed chaotic and lacking in basic customer service. There was no warm greeting,...
Read MoreI rarely write reviews with this intensity, but our experience at The Copper Rocket was a test of patience and truly a culinary debacle. From the moment we stepped in, the establishment seemed chaotic and lacking in basic customer service. There was no warm greeting, no staff to guide us to a table, leaving us to fend for ourselves.
After twiddling our thumbs for 20 long minutes, we took the initiative to approach a waitress and fetch our own menus. A restaurant's first impression is paramount, and at this point, we should've recognized the red flags and departed. But in the spirit of giving a second chance, we decided to order.
My appetite was modest, so I opted for the deep-fried Oreos. Others in our group sought heartier meals like the Buffalo Chicken Wrap, Club Wrap, and a Club Sandwich. Josie, our server, was the one silver lining amidst this chaos. She was visibly overwhelmed, having to handle the entire floor alone and juggle drink-making due to an uncooperative bartender. Her sincere apologies resonated, but it's the management and kitchen that need a serious re-evaluation.
The inconsistency in delivering our orders was frustrating. First came the Buffalo Chicken Wrap, then a prolonged wait, and an eventual revelation that they'd run out of turkey for the other dishes! To add insult to injury, after what felt like an eternity, they admitted they couldn’t even provide the deep-fried Oreos due to a lack of batter.
To the management of The Copper Rocket: your inefficiency is costing you more than just a negative review. If you aren't able to ensure basic service standards, perhaps it's best to reconsider your place in the restaurant industry. As a reviewer, I evaluate based on met expectations. I've praised establishments that deliver on their promises, regardless of their stature. The Copper Rocket, despite its spotlight on "Bar Rescue", clearly needs more than a mere rescue. Jon Taffer would be livid with such mismanagement.
To potential patrons, I'd advise you to reconsider your choice. Your time, money, and appetite deserve better. I hope The Copper Rocket reflects on this feedback and initiates a radical change for the betterment of its future patrons.
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 3
Recommended dishes
Club Sandwich, 10 Tenders
Parking space
Somewhat difficult to find parking
Parking options
Free parking lot
Outdoor seating 
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