Honestly wish there was an option for less than one star. The service here was not only disrespectful but degrading as a paying customer and resident of this community. In my multiple years of living in Hampton, VA I have never experience service like the...
Read MoreHonestly wish there was an option for less than one star. The service here was not only disrespectful but degrading as a paying customer and resident of this community. In my multiple years of living in Hampton, VA I have never experience service like the one I experienced here at PBR of Hampton. Upon arrival, there were only about 6 people already being serviced at the time. We had a party of about 11 patrons, eager to be serviced here considering we have attended many times before with no issue. However, our time here quickly changed from excitement to dismay. Upon being seated at the bar, we were asked to show forms of identification which we had no problem with at all considering we were all over the age of 21. Everyone else in the party seemed to pass the identification checks with no issue except for one of the people in our party who is actually well over the age of 21. Keeping this in mind there should be no issue right? No, from here this led to being questioned not once but three times about the validity of the Id, once again of the person who was well over the age of 21. We were treated as if we were less than, blatantly disrespected, undermined, and discriminated against all the way until we were literally WATCHED while we were walking out after deciding to leave. Other experiences during our short time here included, one of the guests in our party being tapped on his chest in a way that crossed multiple boundaries, being very confrontational for no apparent reason at all and much more. As stated at the beginning of this review, this was very disheartening considering that before this experience we were regular customers of this establishment, but due to the treatment we experienced on 3/22/2024, we would be remised to ever be a customer at this place again. We hope that you all will take heed of this terrible experience and use it as a learning lesson for how you all as a business can do better in making ALL paying customers feel welcome and also how to move forward with conflict resolution in the future.
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