4/13/2022Today I returned to Clarksburg Tavern and what a disaster it was from beginning to end. I apologize to the readers of my reviews because this restaurant has turned itself upside down in front of my eyes. The waiter, Alan, was busy with the few...
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4/13/2022Today I returned to Clarksburg Tavern and what a disaster it was from beginning to end. I apologize to the readers of my reviews because this restaurant has turned itself upside down in front of my eyes. The waiter, Alan, was busy with the few people at the bar, especially one in particular. He was clueless with the only table on the floor, me. We ordered 2 ice teas with lemon and lots of ice. The ice teas came but the lemons were missing. After reminding Alan that we asked for lemons, he brought them after a 10 minute wait. When Alan noticed I needed a refill for my ice tea, this time I got a couple pieces of ice and no lemon. We ended up asking Alan to bring us a glass of ice and lemons. After a several minute wait, the ice and lemon arrived. Now let’s talk about the food. We ordered French Onion Soup and Lobster Bisque Soup to start with and requested that they be piping hot. As soon as I was served the French Onion Soup, there was a horrible smell at our table. I was finally able to get Alan’s attention and asked him to remove the smelly soup. I can still smell that smell. The horrible smell burned itself into my nostril. The chef/owner came to my table to ask me what was wrong with the stinky French Onion Soup and then proceeded to lecture me on how she prepares and stores her soup. This information was of little or no interest to me. I only wanted decent French Onion Soup. The Lobster Bisque soup was lukewarm and lacked the richness and flavor of a true Lobster Bisque. When our salad entrees were brought to us, instead of placing the salads in front of us on the table, they were handed to us at face level indicating that we were to place our entrees on the table ourselves. Was he trying to teach us how to serve ourselves? Really? How rude. From the paper menu, the description for the Steak Salad stated “8 ounces steak…” My steak salad was missing about 4.5 ozs of steak and was a skirt steak. FYI Alan, when a customer orders a meat entree, it is your responsibility to ask how they want it cooked. Since you failed in all aspects of serving our table, my steak was cooked well done. I hate my steaks cooked well done. If only you had asked, my steak salad would have been mediocre instead of shoe leather. When we asked for our check, there was no waiting. There was also no itemized receipt with our charge receipt. Alan was no where to be found so we went up to the bar to request a copy of the itemized receipt. The chef/owner said she could help give us this receipt and noticed that we had been charged for the stinky and inedible French Onion Soup. At that time Alan shows up and the chef/owner mentioned that he should not have charged us for the French Onion Soup that we didn’t eat. Alan’s curt comment was that he didn’t know this. I will definitely never return to this restaurant again. Things seem to have gone downhill and may not be recoverable.****After shopping at the Clarksburg Outlet, we were ravenous for food and drink. There are very limited food options available. But we luckily found the Clarksburg Tavern. This family operated restaurant was so clean and spotless. We felt right at home. Because we had a seafood allergy friend with us, our waiter compassionately took the effort to consult with Chef Jan concerning our issues. The next thing we know, Chef Jan (also the owner) came to our table to put us at ease by directly speaking with us. For our appetizers, we had nachos and a bowl of potato soup for our friend. Both appetizers were fantastic. We ordered a cheeseburger, quesadilla, and a salad with grilled chicken. Our entrees were perfectly executed. The service was exceptional. The concern for our seafood allergy friend was genuine and greatly appreciated. We will definitely be back. Thank you Chef and crew. Before I forget, with the cooler weather coming, they offer patio seating as well.