We decided to have our son's 6th birthday here at the last minute. I easily scheduled it online 6 days in advance. I was not sure how many kids would be coming since the flu was going around, so I underestimated. I called the day...
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We decided to have our son's 6th birthday here at the last minute. I easily scheduled it online 6 days in advance. I was not sure how many kids would be coming since the flu was going around, so I underestimated. I called the day before to speak with someone, and manager, Iliana, was extremely accommodating and reassuring that everything would work out even if we were unsure of the amount of guests. When we arrived on the day of, not only was our area set up and ready, but she went above and beyond to decorate with personalized lit up letters that spelled my son's name. The food and drinks were effortless for us as everything was made on site. The kids had a blast and I honestly cannot believe everything that was included for that price (game cards for arcade, cookie cake, pizza, drinks, party planner). When it was over, Iliana handed me a handwritten birthday card for my son with some bowlero goodies and gift cards and free games for next time. It's so difficult to find good customer service nowadays much less a place and manager that truly went above and beyond to make this party successful. Thank you Iliana and staff!! We hope to come back next year!