Paul gave my order to another customer, because he asked my name (and the customer misheard their name bc the employee had a mask and the customer was in their car). There were multiple checks that would've determined that he had the wrong car, given...
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Paul gave my order to another customer, because he asked my name (and the customer misheard their name bc the employee had a mask and the customer was in their car). There were multiple checks that would've determined that he had the wrong car, given that they were different make, models and colors. I even noted which stall I was in on the app. And still wrong. I usually stand by my trunk and wait and I seriously regret not doing so today. The other customer drove away and came back (30min round trip of me waiting), so my groceries were thawing in a stranger's car. Uncomfortable. And then when the other customer came back he brought out her stuff, put mine back in a cart, then wheeled back over to me. This lady had to walk across out cars and come get her groceries (including two jugs of milk in this heat).
And ofc they have no managers on staff. So instacart will handle it for me, and I'll seriously consider using another store.
update: instacart offered me a full refund, it's not something Aldi could do. But definitely uncomfortable with this being just a mistake to the employee. Yeah, mistakes happen, but they have consequences, and this one wasn't okay so IDK why he was surprised that "sorry" wasn't enough. They need to have some sort of power to make it right. Kwik trip would've offered me a free car wash...