Ashley, Adam and James were genuinely focused on diagnosing my a\c malfunction, obtaining parts needed for repair, and at each step providing optimal customer service (educate about likely problem, what choices for next steps, optimized the cleanliness/rebuilt my air intake area, provided a free thermostat...
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Ashley, Adam and James were genuinely focused on diagnosing my a\c malfunction, obtaining parts needed for repair, and at each step providing optimal customer service (educate about likely problem, what choices for next steps, optimized the cleanliness/rebuilt my air intake area, provided a free thermostat and last but not least- they brought over a portable a/c unit/set it up and left it with me until they got the house’s a/c working proper again!). They sincerely demonstrated caring for me and my home! James showed the patience of Job, would not give up and showed unbelievable perseverance to get the new part installed and the cold air flowing, despite trials and tribulations! Thank you to Ashley, Adam, and especially to James for a job done with excellence! When my air conditioner has to be replaced (sometime in the future), they will definitely get my business!