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AT&T Store is a cell phone store in Hagerstown, MD.

AT&T Store Review Summary

The summary is generated by AI, based on reviews.

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4.6
(416 Reviews)
5
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1
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Chris Jones
Chris Jones -Google user
a month ago
The sales rep was very helpful and she took time to look things up for me so I could get the best results! She was very kind and took time to walk me through the process of my order and the setup! I would highly...Read More
Anna Mae Fout
Anna Mae Fout -Google user
5 months ago
Called earlier in the day to check if they had the phone I wanted, and T was awesome on the phone and in person towards the end of the day. We had a complicated exchange/new line situation and he had to make phone calls and...Read More
Ranchelle Sogge
Ranchelle Sogge -Google user
3 weeks ago
Taylor was extremely professional while also creating an environment where casual conversation was easy and welcomed. I will be coming back to buy another phone from Taylor!
Savaya Fajardo
Savaya Fajardo -Google user
a month ago
My experience with T has been nothing but helpful he was very quick and any questions or concerns that I had he made sure that I had a good understanding on anything that I needed
Trey Mullins
Trey Mullins -Google user
a month ago
I was happy with the service provided to me in changing my facebook password and email password the 3 guys in there were phenomenal!
Cathy Hipkins
Cathy Hipkins -Google user
a month ago
Darrell and Taylor Bradley fixed everything I'm soon happy! "I just got my hair done" !
Joseph
Joseph -Google user
a month ago
Darrell and Taylor Bradley was the best in all at&t stores on the east coast!! I just got my hair done!!!!
Micala Hendrickson
Micala Hendrickson -Google user
10 months ago
I’ve only been going here for about three months and I’ve only been In-store twice. That being said every time I go in there, the staff are always super friendly and very informative. They talk you through everything they’re doing throughout the entire process and...Read More
Robin Dickerson
Robin Dickerson -Google user
4 weeks ago
Taylor was great in helping me find a payment plan that worked for me and a new phone.
Mary Kent
Mary Kent -Google user
a month ago
I have a great experience every time i visit this location!!! they are way better then the one in the mall
Santi .A
Santi .A -Google user
10 months ago
Taylor at AT&T in Hagerstown was able to be very informative and helpful. We had so many issues with Verizon and we were stuck trying to fix the problem they made with their manager and customer service for 7hrs and had to return next day....Read More
Maria McCoy
Maria McCoy -Google user
3 months ago
Customer service was excellent, very satisfied with the service I received.
Charisse Russell
Charisse Russell -Google user
a year ago
So I was in the store the other day and needed to get set up with a prepaid plan. I spoke with Nick and he was very helpful. He had a lot of knowledge about cell phones and he was able to set me up...Read More
Sharri Ann
Sharri Ann -Google user
Edited a year ago
Layne was more than helpful in assisting me with my Samsung trade-in under the 15-day new cell phone exchange policy. He offers excellent customer service skills, which is a valuable asset when representing a company. Layne helped me thruout the entire process without rushing me...Read More
Diante Melvin
Diante Melvin -Google user
a month ago
Very knowledgeable and great customer service
Karen Huntzberry
Karen Huntzberry -Google user
3 years ago
My family and I always come to this particular AT&T store, because of the consistently good service we receive (every time). This most recent visit, I was assisted by Tyler, and Alex. Tyler primarily helped me get my new iPhone purchased and set...Read More
Ben Lindsey
Ben Lindsey -Google user
5 months ago
T did an excellent job assisting me and my iPhone needs!
Argyanah Keys
Argyanah Keys -Google user
4 years ago
Shiloh helped me today port over. She was very sweet, very kind, and very patient with me. I loved the service I got from her. The other employees were nice and everyone had on masks which is a plus. Very satisfied. I recommend this location...Read More
Clinso Brumfield
Clinso Brumfield -Google user
2 years ago
To be honest, I really appreciate the representative that help me with the issue that I was having with my phone plan. She was calmly explained in details the problem and she seem interested in making sure that my needs and concerns weren't a problem anymore....Read More
Tasha Blair
Tasha Blair -Google user
2 years ago
My fiancé and I were sent to the AT&T store by Walmart after leaving the mall due to them not having the phones we were looking for. Johnathan was our customer service rep and he was amazing. He not only professionally answered all of our...Read More
Sherry Ramos
Sherry Ramos -Google user
4 years ago
Was here on Saturday 5/1 to switch back to At&t. Zach was our sales rep and he was very knowledgeable and caring. You could tell he cares about his job and helping people save money and to help chose the best options for them. ...Read More
Michelle Villarreal
Michelle Villarreal -Google user
4 years ago
Zach was extremely helpful throughout our phone buying experience. Honored our agreed upon deal and helped us to get the phones we truly wanted. We ended dropping our bill almost $100 a month when switching from Verizon. Highly recommend and will definitely return...Read More
Tay Thompson
Tay Thompson -Google user
4 years ago
I went in today and had a flawless experience. The staff were knowledgeable, friendly, and ready to help with anything. Its very apparent these people enjoy their job. Mandy in particular answered every one of my endless questions when …
Irene Trammell
Irene Trammell -Google user
3 years ago
Alex, at the Hagerstown, MD store is the BEST! He helped with several things we needed on both our business and personal accounts. He took the time to listen to what we wanted and re-arranged several things on our accounts perfectly. I can …
Lisa C
Lisa C -Google user
a year ago
Excellent customer service at the stores very experienced and helpful. But stay away from those crocks that go to the Walmarts thru a temp agency trying to sell you phones don't fall for there lies ,trust me your better off going to the …
Karol Kennedy
Karol Kennedy -Google user
4 years ago
I entered the store at a busy time. All reps were busily engaged and providing multiple. My luck was that Zach was available snd was very skilled, courteous and knowledgeable. He guided me in making a selection to meet my business and …
Seth Merriman
Seth Merriman -Google user
4 years ago
We had a great experience getting new cell service. Johnny G helped us get setup and was extremely helpful and knowledgeable. He was able to get us the best possible deal with an unbiased and highly experienced level of work of workmanship. Stellar customer service
Jaron (Jaron)
Jaron (Jaron) -Google user
a year ago
Fixed all my issues that I had and set me up with a new iPhone 14. Layne had excellent customer service skills. Will recommend this location to family and friends!
Kimberly Kline Design
Kimberly Kline Design -Google user
5 months ago
T took fantastic care of me and I highly recommend!!! ⭐️⭐️⭐️⭐️⭐️
Robert Allia
Robert Allia -Google user
4 years ago
My wife Nicole and I purchased new iPhone 12 pro's at this location, we upgraded with unlimited data and received a discount for being a teacher, they took our old iPhone 6s that my wife and I have bought back in 2015 at the...Read More

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments