Ben the "Pharmacy Manager" displayed an appalling lack of customer service, dismissiveness, and lack of basic managerial skills. My prescription has been back ordered for over 3 weeks, and when I called Walgreens to have them assist in locating my prescription at another location, he...
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Ben the "Pharmacy Manager" displayed an appalling lack of customer service, dismissiveness, and lack of basic managerial skills. My prescription has been back ordered for over 3 weeks, and when I called Walgreens to have them assist in locating my prescription at another location, he refused do so, said he was understaffed, had a line, told me I need to take responsibility for my prescription, and proceeded to hang up on me. I have followed this procedure several times, and other staff have been more than happy to assist in locating and transferring my prescription. Ben's managerial issues, i.e. recruitment, retention and productivity, are not my issues as a customer. Working in the healthcare field requires staff to maintain a certain level of professionalism, care, and confidentially for their patients. Ben you should find another job, because this is not it!