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About

Macy's is a department store in Albany, NY.

Macy's Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.1
(2092 Reviews)
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1
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Gordon McDonald
Gordon McDonald -Google user
10 months ago
Always love going to Macy's. They have a huge variety of product departments which cater to almost anything that you need, and their products are well priced.
Joe Watson (Joe Cool)
Joe Watson (Joe Cool) -Google user
a year ago
So cool 😎 to see Toys R Us again!!! A 3 story Macy's that is well organized, and a pleasure to shop in. …
Nu City
Nu City -Google user
6 years ago
Amazing Est. Now you people have to try to the last act. Where there a 80,70 &60,50 percent off ! I just got a little carried away. Plus these two sneakers for men I posted are on sale . 69 dollars and 55 for the...Read More
Michelle Sherman
Michelle Sherman -Google user
a year ago
I was absolutely in love with this store!! I've been to Macy's b4 but never for this. We were looking for a dress for my daughter's sweet 16 party. Every where we went there was nothing for her. It was all for size 2 women....Read More
Scott Bartgis
Scott Bartgis -Google user
5 days ago
Edwin, in the Sunglass Hut area, is a rockstar. Fighting allergies and coming off a hiatus, he helped me with a 4-day over the 37 day actual defect in my Ray Ban Club Master sunglasses. Perhaps $250 sunglasses are a luxury, but a broken solder...Read More
Brenda s
Brenda s -Google user
3 weeks ago
Nice clean store. Happy to have found some great clothes. Not much in Kingston, except for Marshalls, so this visit was great. I wish the shoe selection could be elevated with higher end shoes.
Sumayaa Mohammed
Sumayaa Mohammed -Google user
3 months ago
Farah is a wonderful and helpful individual whom I would definitely recommend if shopping at Macys in the Shoes section. She’s very kind, and patient with customer. Continue the wonderful service Farah! I will definitely look out for you when shopping again…
Christine “Steen”
Christine “Steen” -Google user
3 months ago
I visited the ladies shoe department today & Farrah and Kalisha both helped me by going out of their way to search for a price on a pair of shoes, and I can tell they work very well to help eachother. I wound up buying...Read More
M VanDyck
M VanDyck -Google user
4 months ago
Manager Heather and team were so helpful to me making an exchange. I didn’t want to sound like a complaining customer but they were so understanding and helpful to accommodate me. would highly recommend this specific Macys to shop at
S Cabrera
S Cabrera -Google user
7 months ago
Decent place to shop. Things look organized and associates are helpful. I stopped into the jewelry area to have my watch checked. Person who helped me was very informative.
Cindy Brennan
Cindy Brennan -Google user
9 months ago
Shopping for a suit for our daughter's upcoming wedding. Never shopped for a suit before. We were greeted by Salesman, Hamid Ropri.....He assisted us; measured for a perfect fitting suit! His patience and expertise was very welcoming! We recommended, to our future son-in-law to, to...Read More
Mustafa
Mustafa -Google user
6 months ago
I'd like to give a massive shoutout to the best employees ever, one of them named Brock! He went the extra mile and shipped me a particular pair of pants that was only available at his store to my state, a few hours away!...Read More
Vanessa Rivera
Vanessa Rivera -Google user
5 months ago
I like stopping in when the cosmetics counters have gift set specials. I am a fan of Clinique skincare. Staff was friendly and helpful.
Jaime faith
Jaime faith -Google user
9 months ago
I went into Macy’s today to exchange perfume and my indecisive self of course had to smell 300 of them, before I could decide. The woman that assisted me, no the AMAZING woman that assisted me named Marie was wonderful. This woman...Read More
Andrea Cesternino
Andrea Cesternino -Google user
a week ago
Great customer service at the lancome counter.
Sean
Sean -Google user
a year ago
I can’t understand some of the bad reviews regarding the cleanliness of the store. I found the store very organized. They could put up Christmas decorations, but the customer service was amazing so many people helped me pick out perfume as …
Davita C
Davita C -Google user
a year ago
I went in to find a fragrance for my wedding. I met with Eve, explained my favorite perfumes and preferred notes, and she suggested two perfect fragrances that I will be purchasing in the near future. Absolutely outstanding customer service, professionalism and expertise! I...Read More
T M
T M -Google user
3 weeks ago
I like this store but Amazon is killing retail.
V Luci
V Luci -Google user
a year ago
I LOVE this Macy's, it's far better set up and with amazing staff over the Crossgates Mall location. Also your online pickup orders are quickly processed or brought out to your car for you.
Nicole Bullock
Nicole Bullock -Google user
5 months ago
Chashier was great, found what I was looking for was able to get in and out quickly.

Features

Service options

check icon Curbside pickup
check icon Delivery
check icon In-store pickup
check icon In-store shopping

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Men's clothing
check icon Women's clothing

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments