In September of 2024 (this month) I was charged $400+ to have something not fixed.First I asked about it at a regular service appointment. The car was looked at, and two employees agreed to what was needed: a new cowl. It's the piece that runs...
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In September of 2024 (this month) I was charged $400+ to have something not fixed.First I asked about it at a regular service appointment. The car was looked at, and two employees agreed to what was needed: a new cowl. It's the piece that runs beneath the wipers and flush with the windshield. I was told they could not order it at that time, but that they would call me when they could.I get a call a week later. The part has been ordered.I call back, and I'm told that I cannot schedule to have the part replaced because they don't know for sure that it is the right part. She said I had to bring the car in again, and have it looked at again. She could not promise the part would not be already put on another person's car.So I take my car back.Absolutely nobody goes out to look at my car. A man at the service counter asked me if I know my vin. Um, no, it isn't memorized. But I bought my car here, and PS, it's right outside.He has me pull my insurance up online to get my vin.Then he goes to the back. Guess what. The part is there, and with my name on it. But I still have to make an appointment for the work because they cannot do my it at that time. He doesn't know why I could not make the appointment over the phone.After I get the repair done, I go to pick up my car and....it isn't done. So I'm I have to leave it another day. I go back the next day, and the part is obviously not well attached, but I'm frustrated and I need my vehicle.One week out, and it looks like NOTHING has been done. It's 3/4 detached. I'm honestly not convinced they even put the new part I paid for on the car. They have no documentation stating what was wrong with the original part.Edit: The service team reached out and agreed we deserved a refund. They acknowledged that they should have recognized that this replacement/fix was not going to be possible upon first inspecting the problem, and so I should have not been charged for the part and scheduled for replacement/time/labor costs.