I needed help putting together a will. Filled out their intake form and phone appt scheduled for a Wednesday. When appointment time arrived was "ghosted". Called and told "oh thought we contacted you, your appointment was changed to Friday". They hadn't...
Read MoreI needed help putting together a will. Filled out their intake form and phone appt scheduled for a Wednesday. When appointment time arrived was "ghosted". Called and told "oh thought we contacted you, your appointment was changed to Friday". They hadn't contacted me and appt changed to Friday to which I agreed. Friday appt arrives, again "ghosted". Called several times leaving voicemails...no response. Sent emails...no response. The following week called again, voicemail. At this point sent email again asking for contact but also stated I must assume they do not want my business. Have never heard from them. Guess it's a good thing because if this is an example of how they work wouldn't want them to do any work nor represent me...avoid this firm!
Update - Business replied showing they made 2 calls, however no calls were received nor does my phone log show any missed calls, perhaps because my phone # is a different area code and business did not use a “1” when they dialed? Regardless shouldn’t take a poor review to receive a response.
Negative
Responsiveness, Quality, Professionalism
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